Abstract: Technologies are described herein for editing a document using a transitory editing surface. A word processing program displays a document in a window. Upon detection of the placement of an insertion pointer within a paragraph of text in the document, an editing surface is created overlaying the paragraph in the window and containing the contents of the underlying paragraph. User input is monitored by the word processing program while the editing of the contents is processed by the editing surface. When editing is complete, the modified contents of the editing surface are copied into the document and the editing surface is destroyed.

Abstract: Relative attributes of floating objects are disclosed. A user may obtain a floating object and specify that an attribute of the floating object is relative to a layout object of a page. In one aspect, the magnitude of relativity is determined, and the attribute of the floating object is maintained in accordance with the magnitude of relativity. In this manner, a page remains dynamically robust during page formatting operations and/or changes in page layout.

Abstract: Technologies are described herein for editing a document using a transitory editing surface. A word processing program displays a document in a window. Upon detection of the placement of an insertion pointer within a paragraph of text in the document, an editing surface is created overlaying the paragraph in the window and containing the contents of the underlying paragraph. User input is monitored by the word processing program while the editing of the contents is processed by the editing surface. When editing is complete, the modified contents of the editing surface are copied into the document and the editing surface is destroyed.

Abstract: A method of automatically returning calls to callers (18) who have recorded a message in an ACD mail (22C) controlled message bin (22D) of a voice response unit (22) in response to a stored announcement in an announcement table (22B) selected in accordance with call statistics in a statistics table (22A) from an automatic call distributor (12) to provide the caller with queue information when no agent stations (14) are available. In one mode of operation (FIG. 4), the recorded voice message in queue is automatically provided to an agent when one becomes available in the same manner as an incoming call except an indication is given to the agent station (14) that the incoming call is, in fact, a prerecorded message which requires a cell back. The agent must obtain the telephone number from the recorded voice message and then input the multidigit number to place a return call. In other modes of operation (FIGS.