Abstract: A method of troubleshooting a communication service, a troubleshooting tool, and a system are disclosed. Each involves bi-lateral testing of a customer premise equipment in a customer network and a communication service provider router in a communication service provider network. Bi-directional information generated in the bi-lateral testing is stored in a datastore for later retrieval in troubleshooting the customer premise equipment and communication service provider router. User interaction is also stored in the datastore to track customer behavior which can be used alone or in combination with the bi-directional information to monitor performance and/or troubleshoot the customer premise equipment and communication service provider router.

Abstract: A method is provided for managing software. The method comprises: when a first version of a software development file in a first software development zone is modified, placing a record of the file in a log of modified files; when an attempt is made to open a second version of the file in a second software development zone, comparing an identity of the second version of the file to the log of modified files; and when a match is detected between the identity of the second version of the file and a record of a file in the log of modified files, providing to a computer terminal associated with the second software development zone a notification that indicates that a modification has been made to a version of the file and further indicates an identity of a software developer associated with the first software development zone.