Abstract: Systems, methods and machine-readable mediums for interfacing a plurality of service providers to address at least one service issue are provided. The systems may include a storage device and a processor. The storage device may store service provider data and service request data for a plurality of service providers. The service request data identifies at least one service issue with one or more of the plurality of service providers. The processor may be programmed to receive the service provider data from a plurality of service provider terminals, receive the service request data from at least one remote terminal, store the service provider data and the service request data in the storage device, and facilitate communication between the first service provider terminal and the customer terminal to address the at least one service issue. The computer readable mediums provide instructions to cause the processor to perform the operations above.

Abstract: Methods and systems for providing Ethernet service circuit management are disclosed. A system includes a network and a root cause analysis system (RCAS). Device, link, and network topologies are developed for all devices in the network and are stored at a desired data storage location. When an alarm is received by the RCAS, the RCAS retrieves the device, link, and network topologies, and performs a root cause analysis based upon the topologies and one or more rules. Depending upon the outcome of the root cause analysis, some alarms may be consolidated, suppressed, and/or reported to the appropriate network personnel.

Abstract: Systems, methods and machine-readable mediums for interfacing a plurality of service providers to address at least one service issue, are provided. The systems may include a storage device and a processor. The storage device may store service provider data and service request data for a plurality of service providers. The service request data identifying the at least one service issue with one or more of the plurality of service providers. In one embodiment, the processor may programmed to receive the service provider data from a plurality of service provider terminals, receive the service request data from at least one remote terminal, store the service provider data and the service request data in the storage device, and facilitate communication between the first service provider terminal and the customer terminal to address the at least one service issue. The computer readable mediums provide instructions to cause the processor to perform the operations above.

Abstract: A system that incorporates teachings of the present disclosure may include, for example, a controller to form inquiries and commands, receive an alarm at an Operational Support System (OSS), automatically capture a state of a failure of the network element as close as possible to a time of the failure in response to the alarm, and automatically lookup and run a command or a set of commands in response to the alarm for real time analysis of network element fault management data and network element performance data within the OSS for a network. Other embodiments are disclosed.

Abstract: A system that incorporates teachings of the present disclosure may include, for example, a server having a controller to perform a first query of a network device by way of a wired connection with the network device, perform a second query of the network device by way of a wireless connection with the network device, detect an undesired condition associated with at least one of the network device and the wired connection with the network device based at least in part on the first and second queries, and discern between the undesired condition being associated with the network device and being associated with the wired connection based at least in part on the first and second queries. Other embodiments are disclosed.