Patents by Inventor Daniel C. Kerrigan

Daniel C. Kerrigan has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Distribution of calls among automatic call distributors of a single large customer
    Patent number: 5291552
    Abstract: This invention relates to apparatus and methods for sharing traffic among a plurality of ACD sites serving a customer. Each ACD site has a main queue for storing incoming calls to that ACD, and a group of overflow queues for storing calls rerouted from one of the other ACD sites. Before rerouting a call to an alternate site, the overflow queue for that site is checked; if it has an excessive number of entries, calls will not be rerouted to that alternate site.
    Type: Grant
    Filed: July 30, 1991
    Date of Patent: March 1, 1994
    Assignee: AT&T Bell Laboratories
    Inventors: Daniel C. Kerrigan, Mary R. Otto