Patents by Inventor Daniel Duffek

Daniel Duffek has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Method and apparatus to associate a modifiable CRM related token to an email
    Publication number: 20060155715
    Abstract: A method and apparatus to associate incoming emails to a customer relationship management (CRM) object is disclosed. The method may include creating a user configurable tracking token that relates an email to a CRM object, attaching the tracking token to an outgoing email, sending the outgoing email to recipients, receiving an incoming email, determining whether the incoming email has a tracking token and if the incoming email has a tracking token, associating the incoming email with the matching CRM object.
    Type: Application
    Filed: December 23, 2004
    Publication date: July 13, 2006
    Applicant: MICROSOFT CORPORATION
    Inventors: Daniel Duffek, Dominic Joseph Pouzin, Israel Hilerio, Lyle Curry