Patents by Inventor Daniel E. Telschow

Daniel E. Telschow has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Call Center Input/Output Agent Utilization Arbitration Method and System
    Publication number: 20160105562
    Abstract: Disclosed herein are systems and methods that provide for maintenance of the status of availability of call-center agents through the use of local arbitration between processes and applications that may interact with more than one resource of telephone contacts between differing activities or work for these call-center agents. Detailed information on various example embodiments of the inventions are provided in the Detailed Description below, and the inventions are defined by the appended claims.
    Type: Application
    Filed: July 29, 2015
    Publication date: April 14, 2016
    Applicant: INSIDESALES.COM, INC.
    Inventors: David Elkington, Thomas Purdy, Daniel E. Telschow
  • Call center input/output agent utilization arbitration system
    Patent number: 9137370
    Abstract: Disclosed herein are systems and methods that provide for maintenance of the status of availability of call-center agents through the use of local arbitration between processes and applications that may interact with more than one resource of telephone contacts between differing activities or work for these call-center agents. Detailed information on various example embodiments of the inventions are provided in the Detailed Description below, and the inventions are defined by the appended claims.
    Type: Grant
    Filed: May 9, 2012
    Date of Patent: September 15, 2015
    Assignee: InsideSales.com
    Inventors: David R Elkington, Thomas Purdy, Daniel E. Telschow
  • Call center input/output agent utilization arbitration system
    Publication number: 20130121484
    Abstract: Disclosed herein are systems and methods that provide for maintenance of the status of availability of call-center agents through the use of local arbitration between processes and applications that may interact with more than one resource of telephone contacts between differing activities or work for these call-center agents. Detailed information on various example embodiments of the inventions are provided in the Detailed Description below, and the inventions are defined by the appended claims.
    Type: Application
    Filed: May 9, 2012
    Publication date: May 16, 2013
    Inventors: David R. Elkington, Thomas Purdy, Daniel E. Telschow
  • User-specific contact apparatus and method
    Patent number: 8078605
    Abstract: An apparatus and method are disclosed for detecting online activity by a user and contacting the user in conjunction with a preferred response plan.
    Type: Grant
    Filed: October 2, 2008
    Date of Patent: December 13, 2011
    Assignee: InsideSales.com, Inc.
    Inventors: Daniel E. Telschow, David Randal Elkington, Thomas Jeffrey Purdy
  • USER-SPECIFIC CONTACT APPARATUS AND METHOD
    Publication number: 20100088290
    Abstract: An apparatus and method are disclosed for detecting online activity by a user and contacting the user in conjunction with a preferred response plan.
    Type: Application
    Filed: October 2, 2008
    Publication date: April 8, 2010
    Inventors: Daniel E. Telschow, David Randal Elkington, Thomas Jeffrey Purdy