Patents by Inventor Daniel G. Andrews

Daniel G. Andrews has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Digital footprint driven multi-channel integrated support system
    Patent number: 8060418
    Abstract: A digital footprint driven multi-channel integrated support system assists a user in managing electronic components based on his or her digital footprint. The digital footprint driven multi-channel integrated support system delivers a dramatically improved ‘digital home support’ experience across multiple support channels (e.g., ‘on-the-box’, web, IVR, agent voice, agent chat, agent email, and more). The digital footprint driven multi-channel integrated support system generates, displays, and uses a ‘digital footprint’ of the components within the home, such as computer hardware/software, computer peripherals, audio/visual equipment, gaming hardware/software, home security hardware/software, or other electronic components.
    Type: Grant
    Filed: March 3, 2009
    Date of Patent: November 15, 2011
    Assignee: Accenture Global Services Limited
    Inventors: Robert W. Honts, Robert E. Wollan, Allen J. Delattre, Daniel G. Andrews, John J. Murray, II, Stephanie D. Sadowski, Charles J. Forsythe
  • DIGITAL FOOTPRINT DRIVEN MULTI-CHANNEL INTEGRATED SUPPORT SYSTEM
    Publication number: 20090228379
    Abstract: A digital footprint driven multi-channel integrated support system assists a user in managing electronic components based on his or her digital footprint. The digital footprint driven multi-channel integrated support system delivers a dramatically improved ‘digital home support’ experience across multiple support channels (e.g., ‘on-the-box’, web, IVR, agent voice, agent chat, agent email, and more). The digital footprint driven multi-channel integrated support system generates, displays, and uses a ‘digital footprint’ of the components within the home, such as computer hardware/software, computer peripherals, audio/visual equipment, gaming hardware/software, home security hardware/software, or other electronic components.
    Type: Application
    Filed: March 3, 2009
    Publication date: September 10, 2009
    Inventors: Robert W. Honts, Robert E. Wollan, Allen J. Delattre, Daniel G. Andrews, John J. Murray, II, Stephanie D. Sadowski, Charles J. Forsythe