Abstract: Example techniques are described for determining a dynamic traffic-management plan based on factors such as predicted increases in traffic and known-structurally-deficient transportation infrastructure. Traffic patterns may be re-routed, particularly during high-congestion events, to reduce or avoid excessive weight loads travelling across weakened sections of roads, bridges, or the like.

Abstract: A system to provide end users with recommendations on improving the quality of the incident management process is provided. A computer device identifies a set of historical incident reports, wherein the historical incident reports identify: (i) incident tickets, (ii) one or more skills associated with personnel assigned to the incident tickets, and (iii) whether the incident tickets were resolved within threshold periods of time to resolve. The computing device trains a machine learning model to predict sets of skills associated with resolving incident tickets within the threshold periods of time to resolve based, at least in part, on the identified set of historical incident reports. The computing device assigns a set of personnel to the new incident ticket based, at least in part, on the predicted set of skills associated with resolving the new incident ticket within the threshold period of time to resolve.

Abstract: A system to provide end users with recommendations on improving the quality of the incident management process is provided. A computer device identifies a set of historical incident reports, wherein the historical incident reports identify: (i) incident tickets, (ii) one or more skills associated with personnel assigned to the incident tickets, and (iii) whether the incident tickets were resolved within threshold periods of time to resolve. The computing device trains a machine learning model to predict sets of skills associated with resolving incident tickets within the threshold periods of time to resolve based, at least in part, on the identified set of historical incident reports. The computing device assigns a set of personnel to the new incident ticket based, at least in part, on the predicted set of skills associated with resolving the new incident ticket within the threshold period of time to resolve.

Abstract: Example techniques are described for determining a dynamic traffic-management plan based on factors such as predicted increases in traffic and known-structurally-deficient transportation infrastructure. Traffic patterns may be re-routed, particularly during high-congestion events, to reduce or avoid excessive weight loads travelling across weakened sections of roads, bridges, or the like.