Abstract: A method, system, and computer program product that provides a “Client Enterprise Reference Map” to model and to act upon the activities occurring at or on behalf of client enterprises of an outsourcing solutions provider in a general way, within an industry, for a client enterprise, and for any other use-specific scope is provided. The Client Enterprise Reference Map contains a representation of activities and work object flows in the Client Enterprise Reference Map Database. Diagrammatic views are generated from the Database using a method that can be implemented by a software program, so that the large effort in creating these views is automated each time the Database is updated due to newly acquired knowledge.