Abstract: Disclosed methods and systems for managing diagnostic tools for an information handling system associated with a platform provision the system with an intelligent install service configured to orchestrate installation of runtime capabilities. Responsive to detecting a request for field service assist (FSA) capability, the intelligent install service may be invoked to identify one or more FSA modules indicated in the request and determine a supplementary capability manifest corresponding to each requested FSA module. User input requesting FSA capabilities may be indicated via user input provided to an FSA user interface or via command line interface (CLI) entries from the end user or included in a CLI script. Each manifest extension may indicate an installation repository for the corresponding FSA. The intelligent install service may then access each installation repository to install the FSA module on the information handling system.

Abstract: Disclosed methods and systems provision an information handling system with an installation status verification (ISV) service configured to perform ISV operations. The ISV operations monitor the system to detect new device driver installations and, responsive to detecting a new device driver installation, determine a companion software status indicating whether companion software associated with the driver has been successfully installed. If the companion software status is not indicative of successful installation of the companion software, one or one or actions may be taken in response. Representative actions include notifying an end user of the companion software status and explicitly installing the companion software.

Abstract: Disclosed system management methods and systems support scalable installation and association of customized capabilities for specific end users. Disclosed methods and systems may first provision the system with a multiservice framework, such as described herein, suitable for creating a PCM and installing one or more capabilities in accordance with the PCM. Upon detecting user login information indicating a user-specific capability (USC) option, disclosed features may access a USC manifest extension, residing in a cloud resource or elsewhere, indicative of one or more extended capabilities associated with the user and, after confirming authenticity and integrity of the USC manifest extension, invoke the multiservice framework to install the extended capabilities in accordance with the USC manifest extension.

Abstract: Disclosed methods and systems leverage a multiservice framework and a platform capability manifest (PCM) to enable dynamic management of service-based capabilities by provisioning and launching a service-focused capability in response to a triggering condition. One or more function-specific monitors may monitor for a trigger to enable and perform a corresponding service capability. Upon detection of the trigger, service capability operations may be performed to modify the PCM to include an indication of an installation payload associated with the service capability, install one or more files included in the installation payload to enable the service capability, and exercising the service capability to perform a service-based function. Representative service capabilities may include telemetry collection capabilities, diagnostic capabilities, system reset capabilities, remediation capabilities, etc. Service capability operations may be initiated in response to user input.

Abstract: Disclosed methods and systems implement scalable monitoring of resource installations, including, e.g., software services, drivers, hardware components and subcomponents to perform proactive remediation based on system policy requirements including policies defining one or more mandatory resources. After generating a PCM in accordance with a platform associated with the system and provisioning the system with one or more of the platform supported capabilities indicated in the PCM, mandatory resource information, identifying mandatory resources for the platform, is retrieved or otherwise obtained. Discloses methods and systems may monitor resource installations and, upon detecting a new installation, a determination of whether the corresponding resource is a mandatory resource and, accordingly, whether installation of the resource modifies a setting indicated in the PCM.

Abstract: An intelligent install service running on a host OS of a system provisioned with a PCM, upon detecting an installation request from an installation-approved requestor, performed dynamic installation operations including identifying capabilities requested by the requestor and determining whether the system includes resources sufficient for the capabilities requested. If so, installation of the requested capabilities may be initiated. The installation request may indicate one of a plurality of installation options corresponding to predetermined groups of capabilities. A first installation option may correspond to base drivers for mandatory capabilities and services, a second installation option may correspond to OEM-provided services, etc. Representative OEM-provided services may include, as illustrative examples, an optimizing service and a collaboration touchpad service. The optimizing service improves system performance based, at least in part, on historical usage data.

Abstract: An information handling system managed by an enterprise management system and operating an on-the-box artificial intelligence productivity tool may comprise a hardware processor executing machine readable code instructions to generate vectorized capability intent values from natural language descriptions of capabilities including a capability-with-reboot requiring reboot to a basic input/output system (BIOS) and a vectorized query input intent value for a user query input requesting action from information handling system, compare the query input intent value to the capability intent values to identify a best match responsive capability-with-reboot for the received user query input having a capability intent value that generates a highest semantic similarity search score and requiring authorization for execution of pre-boot machine readable code instructions for the best match capability-with-reboot received from the enterprise management system, store it in a pre-boot memory partition, reboot, and execute th

Abstract: Disclosed methods support modifications of self-contained features bundled within a multi-feature installation payload package. A platform capability module (PCM) indicative of platform supported capabilities and their corresponding installation payload sources is accessed. The platform supported capabilities include a capability bundle encompassing a plurality of bundled features. The installation payload sources may be monitored. Upon detecting a modification of the bundled payload source, a modified feature, comprising a bundled feature associated with the modification, and a corresponding installation payload are identified. If the modified feature is verified and otherwise confirmed, the modified feature is installed in accordance with the installation payload. If the modified feature is not confirmed, the installation payload corresponding to the modified feature may be removed or restored to a prior version. A modified PCM reflecting the modified feature may be generated.

Abstract: Disclosed methods and system may determine one or more platform-supported capabilities of an information handling system associated with an end user and one or more installed capabilities, i.e., a supported capability installed on the information handling system and available to the end user. A multiservice framework may be leveraged to generate a platform capability manifest (PCM) indicative of supported capabilities. Installed capabilities may be determined with a task automation resource, e.g., executing a PowerShell get-WindowsFeature cmdlet.

Abstract: A system and method to prevent passive voice access to the information handling system using a recorded voice includes a microphone to capture buffered acoustical background sounds in a sliding audio buffer and current passive voice access attempt including current acoustical background sounds. A hardware processor executing computer-readable program code of a context gathering module to capture operating conditions of the information handling system and environmental context where the information handling system is deployed, and provide, as input, the sensed operating conditions of the information handling system and environmental context of a contextual environment identification landscape to a contextual environment ML model to generate a context matching score.

Abstract: Embodiments of systems and methods are provided for enrolling new users within a database of trusted users during an active system session. The disclosed systems and methods automate and streamline the process of enrolling new trusted users within a database of trusted users (otherwise referred to as a trusted multi-user database, or TMU database). In some embodiments, the systems and methods disclosed herein may initiate enrollment of a new user within a TMU database upon: (a) receiving confirmation from an authenticated user verifying acceptance of the new user as a trusted user, and (b) detecting a passive enrollment response from the new user. This enables the disclosed systems and methods to securely and efficiently enroll new trusted users within a TMU database, with limited user interaction.

Abstract: Systems and methods for detecting video gaming sessions in heterogenous computing platforms are described. In an illustrative, non-limiting embodiment, an Information Handling System (IHS) may include a heterogeneous computing platform comprising a plurality of devices and a memory coupled to the heterogeneous computing platform, where the memory comprises a plurality of sets of firmware instructions, where each of the sets of firmware instructions, upon execution by a respective device among the plurality of devices, enables the respective device to provide a corresponding firmware service, and where at least one of the plurality of devices operates as an orchestrator configured to: receive context or telemetry data from at least a subset of the plurality of devices, and instruct a device among the plurality of devices to execute an Artificial Intelligence (AI) model configured to detect a video gaming session based, at least in part, upon the context or telemetry data.

Abstract: Systems and methods for optimal path selection are described. In an illustrative, non-limiting embodiment, an Information Handling System (IHS) may include a controller that instantiates an orchestrator, and multiple devices coupled to the controller in which each device instantiates a node. The IHS also includes computer-executable instructions that, upon execution by the processor, cause a processor to identify a plurality of communication links between the nodes, wherein the communication links cause at least one of the nodes to have multiple paths to the orchestrator, determine a best path to the controller for the at least one node, and communicate with the at least one node using the best path.

Abstract: Systems and methods for distributed inference management in a firmware framework are described. In an illustrative, non-limiting embodiment, an Information Handling System (IHS) may include a controller having firmware that, upon execution by a processing core, causes the processing core to instantiate an orchestrator of a firmware framework; and a plurality of devices coupled to the controller, where each device of the plurality of devices comprises firmware that, upon execution by a corresponding processing core, causes the corresponding processing core to produce a node coupled to the orchestrator via the firmware framework, and where the orchestrator is configured to: receive a request from a first node; and in response to the request, select a second node to perform an inference based, at least in part, upon an inference management policy.

Abstract: Systems and methods for Out-of-Band (OOB) connectivity recovery in a firmware framework are described. In an illustrative, non-limiting embodiment, an Information Handling System (IHS) may include: a controller having firmware that, upon execution by a processing core, causes the processing core to instantiate an orchestrator of a firmware framework; and a plurality of devices coupled to the controller, where each device of the plurality of devices comprises firmware that, upon execution by a corresponding processing core, causes the corresponding processing core to produce a node coupled to the orchestrator via the firmware framework, and where the orchestrator is configured to: in response to an event, reprogram a network controller; and execute an Out-of-Band (OOB) command received through the reprogrammed network controller.

Abstract: Systems and methods for peripheral port management in a firmware framework are described. In an illustrative, non-limiting embodiment, an Information Handling System (IHS) may include: a controller having firmware that, upon execution by a processing core, causes the processing core to instantiate an orchestrator of a firmware framework; and a plurality of devices coupled to the controller, where each device of the plurality of devices comprises firmware that, upon execution by a corresponding processing core, causes the corresponding processing core to produce a node coupled to the orchestrator via the firmware framework, and where the orchestrator is configured to: identify an event that affects a port of the IHS; and in response to the identification, trigger an operation based, at least in part, upon a peripheral management policy.

Abstract: Systems and methods for health management in a firmware framework are described. In an illustrative, non-limiting embodiment, an Information Handling System (IHS) may include: a controller having firmware that, upon execution by a processing core, causes the processing core to instantiate an orchestrator of a firmware framework; and a plurality of devices coupled to the controller, where each device of the plurality of devices comprises firmware that, upon execution by a corresponding processing core, causes the corresponding processing core to produce a node coupled to the orchestrator via the firmware framework, and where the orchestrator is configured to: check a health status of a node via the firmware framework; and report an indication of the health status to a Basic Input/Output System (BIOS) during initialization of the IHS.

Abstract: Systems and methods for firmware management in a firmware framework are described. In an illustrative, non-limiting embodiment, an Information Handling System (IHS) may include: a controller having firmware that, upon execution by a processing core, causes the processing core to instantiate an orchestrator of a firmware framework; and a plurality of devices coupled to the controller, where each device of the plurality of devices comprises firmware that, upon execution by a corresponding processing core, causes the corresponding processing core to produce a node coupled to the orchestrator via the firmware framework, and where the orchestrator is configured to: compare a current boot metric against a boot benchmarking profile; and in response to the current boot metric not meeting the boot benchmarking profile, update a firmware of a selected node.

Abstract: Systems and methods for failure remediation in a firmware framework are described. In an illustrative, non-limiting embodiment, an Information Handling System (IHS) may include a controller having firmware that, upon execution by a processing core, causes the processing core to instantiate an orchestrator of a firmware framework; and a plurality of devices coupled to the controller, where each device of the plurality of devices comprises firmware that, upon execution by a corresponding processing core, causes the corresponding processing core to produce a node coupled to the orchestrator via the firmware framework, and where the orchestrator is configured to: identify, during a booting of the IHS, a critical system failure logged by a Basic Input/Output System (BIOS) prior to the booting; and in response to the identification, provide a remediation plan to the BIOS.

Abstract: An information handling system executing computer readable code instructions for an on the box (OTB) artificial intelligence (AI) productivity tool may comprise a hardware processor executing computer-readable code instructions to access gathered natural language descriptions of application, firmware, and hardware capabilities, receive an error indicating a software, firmware, or hardware failure or malfunction, determine, via a trained neural network, determine that the error indicates imminent failure of a hard disk drive (HDD), generate a natural language description of a recommendation to replace the HDD, generate an intervention recommendation input intent value for the natural language description, and identify and execute a best match responsive capability for the received natural language description having a capability intent value that generates a highest semantic similarity search score generated through comparison of the intervention recommendation input intent value and a plurality of capability