Abstract: Methods and systems for telecommunications terminals management that include at least one telecommunications terminal and an attached computer. The telecommunications terminal generates messages describing the telecommunications terminal (e.g. card insertion or removal and terminal alarms) either autonomously or in response to automatically generated requests. The computer processes these messages to build a model of connected telecommunications terminals. The model can be a hierarchy of software objects where objects are inserted and modified based on the message produced by the telecommunications terminal. The computer can display the model information to an administrator. The administrator can interact with the model to alter properties of the telecommunications terminals represented.