Abstract: A method and system for use with an enterprise operation and at least one processor linked to the operation, the method for requesting service from a most optimal enterprise user when at least one interesting condition related to the operation occurs, the method comprising the steps of providing a wireless information device (WID) to each enterprise user, monitoring the operation for at least one diagnostically interesting condition, when at least one diagnostically interesting condition is identified, identifying at least one of the enterprise users as the most optimal user to address the diagnostically interesting condition and suggesting, via the user's WID, an appointment to address the interesting condition that may be added to the schedule of the most optimal user.

Abstract: A method and apparatus for controlling resources integrated to perform a process on a work product within an environment where at least one of a first of the resources and the work product is a moveable item that moves during the process, the method comprising the steps of providing an information device on the moveable item, ascertaining the location of the information device and controlling at least a first of the resources as a function of the location of the information device.

Abstract: A method and apparatus for use with a plurality of resources integrated within a space for performing a process and a program run by a processor for controlling the process, the method for associating the program with the resources and comprising the steps of identifying at least a first reference point within the space, identifying the relative juxtaposition of at least a first resource with respect to the first reference point and associating the first resource with the program as a function of the relative juxtaposition of the resource to the reference point.

Abstract: A method and apparatus for use with a component assembly that forms part of an enterprise and at least one processor, the processor programmed to perform at least one diagnostic process on the assembly and to at least periodically perform at least one summary process on the assembly, the method for commencing the at least one summary process and comprising the steps of specifying at least one triggering relationship between at least a first enterprise user and the assembly that is to initiate the at least one summary process, determining when the at least one triggering relationship occurs and, when the at least one triggering relationship occurs, causing the processor to perform the at least one summary process.