Abstract: There are provided systems and methods for mobile device diagnostics and provisioning, whereby connections are effectuated to communicate directly with hardware of mobile devices to perform diagnostics and other functions such as device erasure without the need to first install an app on the mobile device. In this manner, information such as detailed product identification, vendor identification, and diagnostic information may be quickly obtained from the mobile device, and diagnostics and erasure undertaken to return a previously owned device into the stream of commerce in an efficient manner.

Abstract: There are provided systems and methods for mobile device diagnostics and provisioning, whereby connections are effectuated to communicate directly with hardware of mobile devices to perform diagnostics and other functions such as device erasure without the need to first install an app on the mobile device. In this manner, information such as detailed product identification, vendor identification, and diagnostic information may be quickly obtained from the mobile device, and diagnostics and erasure undertaken to return a previously owned device into the stream of commerce in an efficient manner.

Abstract: According to an aspect, there is provided a method for guiding a user of a first computing device in selecting a suitable erasure process for a second computing device. Initially, information on a plurality of erasure reports describing erasure processes carried out for computing devices is maintained in an erasure report database. A remote computing device receives one or more device parameters characterizing the second computing device from the first computing device. The remote computing system compares the one or more device parameters to device parameters maintained in the erasure report database in response to the receiving and based thereon determines one or more expected erasure process properties for at least one erasure process for erasing a memory or part thereof of the second computing device. The remote computing system sends the one or more expected erasure process properties for said at least one erasure process to the first computing device.