Abstract: A system for the collection and delivery of goods, particularly to and from automated delivery and collection points or lockerbanks, uses the customer's telephone number or email address as an identifier for each delivered item. Each customer's preferred delivery address is stored on a database and accessed by means of the identifier. When ordering goods, the customer gives his telephone number or email address to an etailer who marks this on the package as the sole means of addressing the package. The identifier may also be used by the delivery person or the customer to access the automated delivery facility. Optionally the delivery person must also enter a code identifying himself, and the customer must also enter a security PIN number when collecting his goods. Alternatively a one-time collection code is generated for each delivery and communicated to the customer, who enters it together with his identifier when collecting the delivered item.