Patents by Inventor Daniel Scott Whitecotten

Daniel Scott Whitecotten has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • System and method of managing calls to a customer service call center
    Patent number: 7783029
    Abstract: A method of managing calls at a call service center is disclosed and includes monitoring a plurality of calls that are received at the call service center. Further, the method includes monitoring service transactions that are handled by a plurality of customer service agents. The method also includes determining a sales success metric of each of the plurality of customer service agents for each of a plurality of services offerings and ranking the customer service agents in terms of the service success metric for each of the plurality of service offerings. Additionally, the method includes recording the customer service agent rankings for each of the service offerings.
    Type: Grant
    Filed: August 10, 2005
    Date of Patent: August 24, 2010
    Assignee: AT&T Intellectual Property I, L.P.
    Inventors: Daniel Scott Whitecotten, Karen Lee Mrachek, Joshua David Goodell