Patents by Inventor Daniel Thomas Hutton

Daniel Thomas Hutton has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Method and system for providing network interactive voice response with intelligent call routing integration
    Patent number: 7221753
    Abstract: An approach for providing interactive voice response services is disclosed. A voice response platform receives a call and generates an automated menu in response. The menu, according to one embodiment, includes an option to transfer the call to an available agent and in response thereto the voice response platform transmits a request for the available agent to an intelligent call router (ICR) over a communications network. The intelligent call router receives the request for the available agent and transmits identification information for the available agent to the voice response platform. The voice response platform then transfers the call to the available agent based on the identification information for the available agent.
    Type: Grant
    Filed: March 4, 2003
    Date of Patent: May 22, 2007
    Assignee: Verizon Business Global LLC
    Inventors: Daniel Thomas Hutton, Belinda Ann Kent, Linda K. Davis
  • Method and system for providing network interactive voice response with intelligent call routing integration
    Publication number: 20040174979
    Abstract: An approach for providing interactive voice response services is disclosed. A voice response platform receives a call and generates an automated menu in response. The menu, according to one embodiment, includes an option to transfer the call to an available agent and in response thereto the voice response platform transmits a request for the available agent to an intelligent call router (ICR) over a communications network. The intelligent call router receives the request for the available agent and transmits identification information for the available agent to the voice response platform. The voice response platform then transfers the call to the available agent based on the identification information for the available agent.
    Type: Application
    Filed: March 4, 2003
    Publication date: September 9, 2004
    Inventors: Daniel Thomas Hutton, Belinda Ann Kent, Linda K. Davis