Abstract: A portable device is brought into a data center for testing connectivity between a customer and a service provider. A user of the device uses the device to requests ticket and customer information from a service provider in order to obtain more information about a particular task. The user plugs a cable into the device and performs a series of diagnostic tests on the connection. The device is configured to display the results of the diagnostic tests and any associated errors. The user of the device performs one or more actions based on the results of the diagnostic tests.

Abstract: A connectivity manager (CM) of a provider network selects, from a plurality of ERGs (edge resource groups), a particular ERG comprising an edge router and a network marker translation agent to be used for routing traffic between a resource collection of a VCS (virtual computing service) and a client network. The CM detects a condition that triggers the selection of a second ERG to be used for at least a subset of the resource collection's traffic, and initiates a set of configuration changes to enable the use of the second ERG for connectivity between the first resource collection and the client network.