Abstract: A method for facilitating customer service interactions through gesture recognition includes: capturing, by an optical imaging device, video data of a physical area, the physical area including one or more individuals; detecting a physical gesture performed by an individual of the one or more individuals based on movement of the individual across multiple frames of the captured video data; identifying a geographic location of the individual in the physical area using at least the captured video data; matching the detected physical gesture to one of a plurality of predetermined gestures; and transmitting a notification message to a computing device including at least the geographic location and the matched one of the plurality of predetermined gestures.