Patents by Inventor DANIELLE RENEE REISER

DANIELLE RENEE REISER has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • System to determine permission to contact
    Patent number: 9066237
    Abstract: Embodiments of the invention relate to systems, methods, and computer program products for determining permission to contact. The system, method, and computer program product are configured to determine a contact for a customer; determine when a merchant has received explicit denial to communicate with the customer via the contact; determine when the contact requires permission to communicate with the customer; and determine when permission has been received to communicate with the customer. The system can be used to comply with regulations for when a contact, such as a phone number, may be contacted using automatic dialing technologies.
    Type: Grant
    Filed: November 5, 2013
    Date of Patent: June 23, 2015
    Assignee: Bank of America Corporation
    Inventors: Hari Madala, Ryan Scott Heller, Hudson Philip Hoen, IV, Danielle Renee Reiser
  • UNIFIED RECOVERY SYSTEM FOR PAYMENTS IN ARREARS
    Publication number: 20150127560
    Abstract: Embodiments of the invention are directed to a system, method, or computer program product for providing a unified representation of all customer relationships with an entity. This representation focuses on customer products in arrears that are to be recovered. The invention presents an overarching view of all customer relationships to a representative. This allows the representative to make decision and take appropriate actions immediately based on the entire relationship with the customer when a customer communication is initiated. As such, the invention correlates all of the customer's relationships with a financial institution into one unified representation for a representative to review. The unified representation takes into consideration all of the customer's relationships as well as external factors on the communications and relationships. Thus providing a holistic customer service experience for a customer with accounts in arrears.
    Type: Application
    Filed: November 5, 2013
    Publication date: May 7, 2015
    Applicant: BANK OF AMERICA CORPORATION
    Inventors: Richard Hardin Staton, Jason N. Alexandrian, Corina Nicole Bacon, Michael John Blatteau, JR., David John Butler, Chung-Di Chou, David W. Crowe, Brian J. Dunne, Michael D. Fleischer, Robert A. Fox, Jason Paul Gardner, John J. Gately, Oleg Gerasimovich, David Luke Hallam, Ryan Scott Heller, Hudson Philip Hoen, IV, Abigail W. Howard, Sethu Iyer, Jessica Long, Hari Madala, Vincent Maximo, Mohit Mehta, Hung Quang Pham, Danielle Renee Reiser, Andera Schmittgen, Garith W. Seelig, Patrick W. Schaffer, JR., Andrew Sheldon, Patrick B. Smith, Thomas Snyder, Feng Tang, Veera Venkata Vattikuti, David lee Warnick, Bridget K. Williams
  • SYSTEM TO DETERMINE PERMISSION TO CONTACT
    Publication number: 20150126151
    Abstract: Embodiments of the invention relate to systems, methods, and computer program products for determining permission to contact. The system, method, and computer program product are configured to determine a contact for a customer; determine when a merchant has received explicit denial to communicate with the customer via the contact; determine when the contact requires permission to communicate with the customer; and determine when permission has been received to communicate with the customer. The system can be used to comply with regulations for when a contact, such as a phone number, may be contacted using automatic dialing technologies.
    Type: Application
    Filed: November 5, 2013
    Publication date: May 7, 2015
    Applicant: BANK OF AMERICA CORPORATION
    Inventors: HARI MADALA, RYAN SCOTT HELLER, HUDSON PHILIP HOEN, IV, DANIELLE RENEE REISER