Patents by Inventor Danilo P. Servilla

Danilo P. Servilla has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Methods, systems and computer program products for automatic task distribution
    Patent number: 6681010
    Abstract: Methods, systems and computer program products are provided which automatically distribute tasks associated with a telephone system and tasks associated with a computer system between a plurality of agents tracking ACD telephone status of the plurality of agents and tracking computer status of the plurality of agents. When a request for a computer task is received, an agent of the plurality of agents is assigned to the computer task corresponding to the received request based on the ACD telephone status and the computer status of the agent of the plurality of agents.
    Type: Grant
    Filed: September 1, 1998
    Date of Patent: January 20, 2004
    Assignee: Genesys Telecommunications Laboratories, Inc.
    Inventors: David H. Anderson, Martin C. Buskirk, Giuseppe DiAdamo, Shelley St. Phillips Germain, Scott Charles Lamb, Richard J. Madrid, Danilo P. Servilla