Patents by Inventor Dany Weil

Dany Weil has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • System and method for supporting self service and associated agent-assisted service call routing
    Patent number: 9008288
    Abstract: A method and system support an interaction of a user with a self service application via a self service access terminal, which may be a mobile device. The user employs the self service access terminal to navigate a decision tree associated with the self service application. When the user reaches a point in the decision tree which indicates that an agent-assisted service session should be initiated between the user and a human agent, the voice call may be initiated and data associated with the interaction with the self service application is communicated to an agent computer which displays the data to the human agent who handles the voice call. The data may include user data, environmental data, line-of-business data pertaining to the user, and/or data indicating the path on the decision tree which the user traversed prior to the voice call.
    Type: Grant
    Filed: March 26, 2013
    Date of Patent: April 14, 2015
    Assignee: Jacada Inc.
    Inventors: Gideon Hollander, Dany Weil, Opher Richter
  • SYSTEM AND METHOD FOR SUPPORTING SELF SERVICE AND ASSOCIATED AGENT-ASSISTED SERVICE CALL ROUTING
    Publication number: 20130251126
    Abstract: A method and system support an interaction of a user with a self service application via a self service access terminal, which may be a mobile device. The user employs the self service access terminal to navigate a decision tree associated with the self service application. When the user reaches a point in the decision tree which indicates that an agent-assisted service session should be initiated between the user and a human agent, the voice call may be initiated and data associated with the interaction with the self service application is communicated to an agent computer which displays the data to the human agent who handles the voice call. The data may include user data, environmental data, line-of-business data pertaining to the user, and/or data indicating the path on the decision tree which the user traversed prior to the voice call.
    Type: Application
    Filed: March 26, 2013
    Publication date: September 26, 2013
    Applicant: Jacada Inc.
    Inventors: Gideon Hollander, Dany Weil, Opher Richter