Abstract: A computer-based system that permits a service-provider to monitoring other computer systems includes a plurality of relays. A monitored relay collects data from one or more monitored computers in the system. This data is forwarded through a secure communication pipeline implemented by the monitoring system to a forwarding relay. The forwarding relay controls data flow between a service provider node and the monitored relays, and includes an instrumentation process that collects data regarding one or more message threads in the relay and sends the data downstream to a service provider system. Computers at the service provider node analyze the data to generate meaningful information about the monitored system, which can be accessed by the service provider or by the owner/operator of the computer system. In addition, the information may be used to generate notices or alarms of specific events.

Abstract: A system and method for database design is disclosed. DDL code, which may be generated by a suitable CASE tool, is bound to tags rather than to specific system parameters. The DDL code may be stored in a suitable data structure, such as a directory tree. A series of scripts are provided with the DDL code. The scripts may invoke an editor, such as the Unix stream editor, to bind the tagged DDL code to specific system parameters.

Abstract: A system and method for database design is disclosed. DDL code, which may be generated by a suitable CASE tool, is bound to tags rather than to specific system parameters. The DDL code may be stored in a suitable data structure, such as a directory tree. A series of scripts are provided with the DDL code. The scripts may invoke an editor, such as the Unix stream editor, to bind the tagged DDL code to specific system parameters.

Abstract: A database structure, system and method as part of a self-monitoring system that provides a scalable solution to delivering self-service solutions including system monitoring, trend reporting, asset tracking, and asset time delta reporting. The database structure is represented by Entity Relationship Diagrams (ERDs) that illustrate how tables and columns of data are interrelated. The database is organized to store and retrieve data from customer systems on a customer network, including data about the configuration of the customer systems and customer network and trends occurring on the customer systems and network. The configuration and trend data stored in the database can be processed by service provider system and displayed as custom tailored reports to operators of the customer network through customer management nodes.

Abstract: A computer-based system that permits a service-provider to monitoring other computer systems includes a plurality of relays. A monitored relay collects data from one or more monitored computers in the system. This data is forwarded through a secure communication pipeline implemented by the monitoring system to a forwarding relay. The forwarding relay controls data flow between a service provider node and the monitored relays, and includes an instrumentation process that collects data regarding one or more message threads in the relay and sends the data downstream to a service provider system. Computers at the service provider node analyze the data to generate meaningful information about the monitored system, which can be accessed by the service provider or by the owner/operator of the computer system. In addition, the information may be used to generate notices or alarms of specific events.