Abstract: In an example implementation, the method includes automatically determining whether a computer system is located on-premises of a health service provider or on a multi-tenant cloud. The method includes communicatively coupling with health service provider data sources via a local network and extracting health service provider data from them. The health service provider data may include protected health information (PHI) and non-PHI data. The method includes storing the PHI data and the non-PHI data in an on-premises operational data store that is located on-premises of the health service provider. The method includes obtaining data analytics based on the PHI data and the non-PHI data stored in the on-premises operational data store. The method also includes communicatively coupling with a multi-tenant cloud via a global network and synchronizing the non-PHI data in the on-premises operational data store with the multi-tenant cloud via the global network.

Abstract: In an example implementation, a method includes communicatively coupling a tenant instance of a multi-tenant cloud with a corresponding agent that is located on-premises of a health service provider via a global network. The method includes synchronizing the tenant instance with the agent including receiving non-Protected Health Information (non-PHI) data absent Protected Health Information (PHI) data from the agent at the tenant instance via the global network. The method includes extracting the non-PHI data from the agent into a cloud-based operational data store of the tenant instance that corresponds to the agent. The method includes storing the non-PHI data in the cloud-based operational data store. The method includes analyzing the non-PHI data in the cloud-based operational data store by load-balanced services.

Abstract: A method for providing shipping services to shippers, by which packages associated with the shippers are shipped by a shipping carrier, the method being performed by a system associated with a shipping intermediary, may include establishing a communication interface with the shipping carrier. The method may include receiving a shipping intermediary identifier from the shipping carrier. The method may include in response to a request from a first shipper for the shipping services, transmitting to the first shipper information allowing the first shipper to obtain a first shipping label associated with the shipping intermediary identifier. The method may include in response to a request from a second shipper for the shipping services, transmitting to the second shipper information allowing the second shipper to obtain a second shipping label associated with the shipping intermediary identifier.

Abstract: In an example implementation, the method includes automatically determining whether a computer system is located on-premises of a health service provider or on a multi-tenant cloud. The method includes communicatively coupling with health service provider data sources via a local network and extracting health service provider data from them. The health service provider data may include protected health information (PHI) and non-PHI data. The method includes storing the PHI data and the non-PHI data in an on-premises operational data store that is located on-premises of the health service provider. The method includes obtaining data analytics based on the PHI data and the non-PHI data stored in the on-premises operational data store. The method also includes communicatively coupling with a multi-tenant cloud via a global network and synchronizing the non-PHI data in the on-premises operational data store with the multi-tenant cloud via the global network.

Abstract: Systems and methods provide for secure communications between local and remote devices or networks in virtual private networks. Data can be communicated between the local and remote devices using the User Datagram Protocol (UDP) to reduce network overhead for the data communications. The UDP-based data communications are made secure and reliable by various techniques, for example: confirming that a packet sent by a source component is received by the receiving component, and guaranteeing packet sequencing by buffering packets as they are received and only delivering them to the target in the original sequence that they were sent from the source. Because TCP based communications are common, a TCP-style API can be used to enable programmers to more easily implement the UDP-based communications. Other embodiments of the invention relate to transport protocol enhancements for use within virtual private networks, including protocol mapping, protocol buffering, and protocol filtering.

Abstract: Mixing individualized media content. When individualized media content is generated from separate media clips or files, mixing the separate media clips includes controlling the audio. The volume of the audio in each clip is determined and normalized with respect to other media clips as the individualized media content is mixed. This provides a consistent audio experience even when the media content is generated from multiple sources having different properties. When more than one track of audio is present, such as voice audio and background music, the volume of one track is lowered such that the other audio track is audible. The volume of the background music, for example, is reduced such that the subscriber can hear the instructions in the voice audio.

Abstract: A secure connection between a computer network and a remote device is provided by a carrier network between the computer network and the remote device. The secure connection includes data tunnels that operate as virtual private networks between the corporate network and the carrier network and between the remote device and the carrier network. In addition, communication protocols can be used to enable data requests and data transmission over the secure connection, optionally through ports on the computer network that are opened for Web traffic.

Abstract: An enterprise network opens a virtual private network tunnel with a data center by sending the data center a data request that includes a uniform resource identifier. The data center responds by sending the enterprise network ongoing reply data. A user wishing to access network data of the enterprise network transmits an access request to the data center. The data center authenticates the identity of the user and transmits the access request to the enterprise network. The enterprise network responds to the access request by performing acts upon the network data and/or by returning network data to the data center such that the user is enabled access to the network data. In an alternative embodiment, the data center caches a copy of network data to be retrieved by a remote user when the same network data is disconnected from the enterprise network.

Abstract: Methods and systems for enabling a user to create a user-defined map of an Internet document to control how text and links of the Internet document are presented to the user. A user selects and names regions of text or links of an Internet document to create a user-defined map. A user accesses a voice browser which provides an audio representation of the Internet document based on the user-defined map. Prompts assist a user in creating and navigating through the user-defined map. User requests cause an audio representation of the text or links associated with the user-defined map to be played to the user. When selected content associated with the user-defined map is modified then the updated content is provided to the user.

Abstract: A secure connection between a computer network and a remote device is provided by a carrier network between the computer network and the remote device. The secure connection includes data tunnels that operate as virtual private networks between the corporate network and the carrier network and between the remote device and the carrier network. In addition, communication protocols can be used to enable data requests and data transmission over the secure connection, optionally through ports on the computer network that are opened for Web traffic.

Abstract: A voice-enabled user interface and method for enabling a user that is providing audio and vocal input to access data from telephone service systems that are only responsive to dual tone multi-frequency (“DTMF”) signals. A user access the voice-enabled user interface with a telephone device and provides input that is translated into a DTMF translation that can be recognized by DTMF telephone service system. A template of the voice-enabled user interface maps menu states, prompts, and acceptable inputs of the DTMF telephone service system. The template also monitors the current state of the telephone service system at all times. The invention also enables a user to jump from one menu state to another menu state of the telephone service system without having to enter input for each menu state between the first and the second menu states.

Abstract: Methods, systems, and computer program products for dynamically accessing software components in an environment that may include a plurality of processing nodes. Each node includes one or more software objects, such as one or more software component objects (virtual processors), a controller object, a database object, a trace object, an agent object, etc. Requests for the functionality implemented by a particular software component are load balanced across the available instances. If no software components are available, a request may be submitted to a scheduler. A software component also may be reserved for future processing. Relationships between software components are defined by platform independent logic that is accessible through a database object and processed by a controller object. An agent object tracks which software components are available at the one or more nodes for which the agent is responsible.

Abstract: An enterprise network opens a virtual private network tunnel with a data center by sending the data center a data request that includes a uniform resource identifier. The data center responds by sending the enterprise network ongoing reply data. A user wishing to access network data of the enterprise network transmits an access request to the data center. The data center authenticates the identity of the user and transmits the access request to the enterprise network. The enterprise network responds to the access request by performing acts upon the network data and/or by returning network data to the data center such that the user is enabled access to the network data. In an alternative embodiment, the data center caches a copy of network data to be retrieved by a remote user when the same network data is disconnected from the enterprise network.

Abstract: A voice-enabled user interface and method for enabling a user that is providing audio and vocal input to access data from telephone service systems that are only responsive to dual tone multi-frequency (“DTMF”) signals. A user access the voice-enabled user interface with a telephone device and provides input that is translated into a DTMF translation that can be recognized by DTMF telephone service system. A template of the voice-enabled user interface maps menu states, prompts, and acceptable inputs of the DTMF telephone service system. The template also monitors the current state of the telephone service system at all times. The invention also enables a user to jump from one menu state to another menu state of the telephone service system without having to enter input for each menu state between the first and the second menu states.

Abstract: Methods, systems, and computer program products for providing an audio interface to electronic documents. An audio interface receives a request for electronic content from a client and retrieves the requested document. Next, the document is parsed to identify various elements, such as title, text, and links included in the document. Many of those providing electronic content include hierarchical indices to aid clients in finding documents covering a particular topic. The audio interface includes a facility to preserve, enhance, or create this hierarchical organization by mapping a document's text and links into a corresponding audio hierarchy. The client is then presented with various options from which to make a selection. Outside of this hierarchy, the client receives the document title, the number of links contained within the document, an audio representation of the document's text, and may optionally chose to hear only the links included in the document.

Abstract: Methods and systems for enabling a user to create a user-defined map of an Internet document to control how text and links of the Internet document are presented to the user. A user selects and names regions of text or links of an Internet document to create a user-defined map. A user accesses a voice browser which provides an audio representation of the Internet document based on the user-defined map. Prompts assist a user in creating and navigating through the user-defined map. User requests cause an audio representation of the text or links associated with the user-defined map to be played to the user. When selected content associated with the user-defined map is modified then the updated content is provided to the user.