Patents by Inventor Darren Mombourquette
Darren Mombourquette has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).
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Patent number: 11777755Abstract: A system and method for determining and applying habits during a communication are disclosed. The habits can be used to automatically connect a user to a communication and/or to modify settings for a communication during the communication.Type: GrantFiled: August 10, 2020Date of Patent: October 3, 2023Assignee: Mitel Networks CorporationInventors: Anders Fahrendorff, Darren Mombourquette, Mona Abou-Sayed, Logendra Naidoo
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Patent number: 11570304Abstract: Electronic communication methods and systems for rating agents and allowing customers for select agents are provided. Exemplary systems include a communication server for connecting a user to a communication with a contact center, a presence system to determine status of one or more agents, a wait-time determination engine to determine a wait time for one or more agents present for the communication, an agent scoring system for determining a score for one or more agents present for the communication, and a routing engine to connect a selected agent to the communication.Type: GrantFiled: April 14, 2021Date of Patent: January 31, 2023Assignee: MITEL NETWORKS CORPORATIONInventors: Jonathan Braganza, Nishu Sharma, Kevin Lee, Darren Mombourquette, Timothy Kefford
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Patent number: 11496530Abstract: A cloud-based communication system for monitoring a collaboration session. Based on the monitoring, the system identifies a collaboration event that indicates desirability of a break or that a digression from a session topic has or is occurring. When a collaboration event is identified, a prompt is communicated to the facilitator of the collaboration session. The collaboration event may be defined in a variety of ways such as participant fatigue, participant distraction, or the like. The system provides the facilitator with actions to be initiated by the system (automatically or in response to facilitator/user input) to respond to an identified communication event. The actions include initiating a break, acting to avoid or reduce session digressions, and creating a highlight reel of the collaboration session, including a number of unique features enabling more efficient retrieval and/or review of data. A distracted or fatigued participant can be directed to access the highlight reel.Type: GrantFiled: February 23, 2021Date of Patent: November 8, 2022Assignee: Mitel Networks CorporationInventors: Darren Mombourquette, Mona Abou-Sayed, Anders Fahrendorff, Logendra Naidoo
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Publication number: 20220337703Abstract: Electronic communication methods and systems for rating agents and allowing customers for select agents are provided. Exemplary systems include a communication server for connecting a user to a communication with a contact center, a presence system to determine status of one or more agents, a wait-time determination engine to determine a wait time for one or more agents present for the communication, an agent scoring system for determining a score for one or more agents present for the communication, and a routing engine to connect a selected agent to the communication.Type: ApplicationFiled: April 14, 2021Publication date: October 20, 2022Inventors: Jonathan Braganza, Nishu Sharma, Kevin Lee, Darren Mombourquette, Timothy Kefford
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Patent number: 11128484Abstract: Systems and methods for advising meeting participants are disclosed. An example method of advising meeting participants includes establishing a desired engagement level for a participant of a meeting. The example method further includes evaluating a contribution to the meeting of the participant based on the desired engagement level and including at least one of detecting a communication duration of the participant or determining a quantity of content shared. The example method also includes generating a graphical representation of the contribution to the meeting. Additionally, the example method includes providing the graphical representation of the contribution to the meeting, including transmitting a signal to at least one of the participant or a meeting host. The signal communicates the graphical representation to a device of the participant or the meeting host.Type: GrantFiled: August 21, 2020Date of Patent: September 21, 2021Assignee: Mitel Networks (International) LimitedInventors: Anders Fahrendorff, Darren Mombourquette, Mona Abou-Sayed, Logendra Naidoo
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Patent number: 11089068Abstract: A method and system is disclosed for registering a user to a cloud-based application, for enabling user access to a cloud-based application. It may comprise receiving a registration request for user access to the cloud-based application, the registration request comprising an identifier associated with a telephone apparatus. The method may further comprise initiating a communication to the telephone apparatus using the identifier, and detecting receipt of the communication at the telephone apparatus to establish a telephony connection. The method may further comprise, subsequent to detecting receipt of the communication to establish a telephony connection, registering the user to the cloud-based application for enabling subsequent access.Type: GrantFiled: December 20, 2018Date of Patent: August 10, 2021Inventors: Darren Mombourquette, Ken Armstrong
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Publication number: 20210185100Abstract: A cloud-based communication system for monitoring a collaboration session. Based on the monitoring, the system identifies a collaboration event that indicates desirability of a break or that a digression from a session topic has or is occurring. When a collaboration event is identified, a prompt is communicated to the facilitator of the collaboration session. The collaboration event may be defined in a variety of ways such as participant fatigue, participant distraction, or the like. The system provides the facilitator with actions to be initiated by the system (automatically or in response to facilitator/user input) to respond to an identified communication event. The actions include initiating a break, acting to avoid or reduce session digressions, and creating a highlight reel of the collaboration session, including a number of unique features enabling more efficient retrieval and/or review of data. A distracted or fatigued participant can be directed to access the highlight reel.Type: ApplicationFiled: February 23, 2021Publication date: June 17, 2021Applicant: Mitel Networks (International) LimitedInventors: Darren Mombourquette, Mona Abou-Sayed, Anders Fahrendorff, Logendra Naidoo
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Patent number: 10979465Abstract: A cloud-based communication system for monitoring a collaboration session. Based on the monitoring, the system identifies a collaboration event that indicates desirability of a break or that a digression from a session topic has or is occurring. When a collaboration event is identified, a prompt is communicated to the facilitator of the collaboration session. The collaboration event may be defined in a variety of ways such as participant fatigue, participant distraction, or the like. The system provides the facilitator with actions to be initiated by the system (automatically or in response to facilitator/user input) to respond to an identified communication event. The actions include initiating a break, acting to avoid or reduce session digressions, and creating a highlight reel of the collaboration session, including a number of unique features enabling more efficient retrieval and/or review of data. A distracted or fatigued participant can be directed to access the highlight reel.Type: GrantFiled: August 21, 2020Date of Patent: April 13, 2021Assignee: Mitel Networks (International) LimitedInventors: Darren Mombourquette, Mona Abou-Sayed, Anders Fahrendorff, Logendra Naidoo
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Patent number: 10958775Abstract: A method and system for converting speech to tones and transmitting the tones to another device are disclosed. The method can include determining when a communication is initiated, automatically launching a speech-to-tone application on the communication device, determining when pre-defined words are spoken, performing one or more of converting the pre-defined words to a signal comprising a tone using the communication device and converting a stored key sequence to a signal comprising a tone using the communication device, and transmitting the signal to another device. The system can include one or more devices to perform the method.Type: GrantFiled: December 10, 2018Date of Patent: March 23, 2021Assignee: Mitel Networks CorporationInventor: Darren Mombourquette
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Publication number: 20210058264Abstract: Systems and methods for advising meeting participants are disclosed. An example method of advising meeting participants includes establishing a desired engagement level for a participant of a meeting. The example method further includes evaluating a contribution to the meeting of the participant based on the desired engagement level and including at least one of detecting a communication duration of the participant or determining a quantity of content shared. The example method also includes generating a graphical representation of the contribution to the meeting. Additionally, the example method includes providing the graphical representation of the contribution to the meeting, including transmitting a signal to at least one of the participant or a meeting host. The signal communicates the graphical representation to a device of the participant or the meeting host.Type: ApplicationFiled: August 21, 2020Publication date: February 25, 2021Inventors: Anders Fahrendorff, Darren Mombourquette, Mona Abou-Sayed, Logendra Naidoo
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Publication number: 20210058263Abstract: A system and method for determining and applying habits during a communication are disclosed. The habits can be used to automatically connect a user to a communication and/or to modify settings for a communication during the communication.Type: ApplicationFiled: August 10, 2020Publication date: February 25, 2021Inventors: Anders Fahrendorff, Darren Mombourquette, Mona Abou-Sayed, Logendra Naidoo
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Publication number: 20210058436Abstract: A cloud-based communication system for monitoring a collaboration session. Based on the monitoring, the system identifies a collaboration event that indicates desirability of a break or that a digression from a session topic has or is occurring. When a collaboration event is identified, a prompt is communicated to the facilitator of the collaboration session. The collaboration event may be defined in a variety of ways such as participant fatigue, participant distraction, or the like. The system provides the facilitator with actions to be initiated by the system (automatically or in response to facilitator/user input) to respond to an identified communication event. The actions include initiating a break, acting to avoid or reduce session digressions, and creating a highlight reel of the collaboration session, including a number of unique features enabling more efficient retrieval and/or review of data. A distracted or fatigued participant can be directed to access the highlight reel.Type: ApplicationFiled: August 21, 2020Publication date: February 25, 2021Inventors: Darren Mombourquette, Mona Abou-Sayed, Anders Fahrendorff, Logendra Naidoo
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Publication number: 20200186637Abstract: A method and system for converting speech to tones and transmitting the tones to another device are disclosed. The method can include determining when a communication is initiated, automatically launching a speech-to-tone application on the communication device, determining when pre-defined words are spoken, performing one or more of converting the pre-defined words to a signal comprising a tone using the communication device and converting a stored key sequence to a signal comprising a tone using the communication device, and transmitting the signal to another device. The system can include one or more devices to perform the method.Type: ApplicationFiled: December 10, 2018Publication date: June 11, 2020Inventor: Darren Mombourquette
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Publication number: 20190215345Abstract: A method and system is disclosed for registering a user to a cloud-based application, for enabling user access to a cloud-based application. It may comprise receiving a registration request for user access to the cloud-based application, the registration request comprising an identifier associated with a telephone apparatus. The method may further comprise initiating a communication to the telephone apparatus using the identifier, and detecting receipt of the communication at the telephone apparatus to establish a telephony connection. The method may further comprise, subsequent to detecting receipt of the communication to establish a telephony connection, registering the user to the cloud-based application for enabling subsequent access.Type: ApplicationFiled: December 20, 2018Publication date: July 11, 2019Applicant: Mitel Networks ULCInventors: Darren Mombourquette, Ken Armstrong