Abstract: An interactive hospitality facility communication system. The system includes a user application, a web server, and a communication module. The application is downloadable to a user's personal electronic device. The web server stores information and content relating to the local hospitality facility. The communication module connects the user's personal electronic device to a PBX system located at the facility. The user is thus able to communicate with both the web server and the PBX system with their device via the user application. A method of enabling interactive communication between a hospitality facility and a user. The method includes connecting a user's personal electronic device to the facility's infrastructure and transmitting data between the application and the infrastructure.