Patents by Inventor Darshan Ambhaikar

Darshan Ambhaikar has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Publication number: 20250013460
    Abstract: A method, system, and non-transitory processor-readable medium for optimizing lifecycle rule computer processing including: selecting a set of lifecycle rules to apply to interactions, finding a set of interactions satisfying criteria associated with the lifecycle rule; calculating an associated rule occupancy score based on the number of executed interactions associated with the rule, and executing the rule based on the rule occupancy score associated with the rule.
    Type: Application
    Filed: September 25, 2024
    Publication date: January 9, 2025
    Applicant: InContact Inc.
    Inventors: Harshit Kumar SHARMA, Abhishek PANDEY, Darshan AMBHAIKAR
  • Publication number: 20240430178
    Abstract: An event prioritization system and methods are provided that are configured to dynamically prioritize incoming events reported by a plurality of event ticketing systems while the incoming events are live or ongoing. The system includes a processor and a computer readable medium operably coupled thereto, the computer readable medium comprising a plurality of instructions stored in association therewith that are accessible to, and executable by, the processor, to perform event prioritization operations which include receiving an event associated with a computing issue affecting a customer entity, extracting a plurality of event prioritization factors from event data of the event, calculating scores for the plurality of event prioritization factors, determining a customer impact score of the event based on the scores, determining a criticality of the event based on the customer impact score and a service level agreement, and prioritizing the event in an event handler queue.
    Type: Application
    Filed: June 20, 2023
    Publication date: December 26, 2024
    Inventors: Darshan AMBHAIKAR, Rahul VYAS, Salil DHAWAN
  • Patent number: 12169711
    Abstract: A method, system, and non-transitory processor-readable medium for optimizing lifecycle rule computer processing including: selecting a set of lifecycle rules to apply to interactions, finding a set of interactions satisfying criteria associated with the lifecycle rule; calculating an associated rule occupancy score based on the number of executed interactions associated with the rule, and executing the rule based on the rule occupancy score associated with the rule.
    Type: Grant
    Filed: February 1, 2021
    Date of Patent: December 17, 2024
    Assignee: InContact Inc.
    Inventors: Harshit Kumar Sharma, Abhishek Pandey, Darshan Ambhaikar
  • Patent number: 12106083
    Abstract: A system and method for rule selection may include using one or more processors in a computer server, for a set of rules, each rule having one or more rule criteria, determining for each rule if the result of an interaction between interaction metadata and the one or more rule criteria includes one or more criteria. For each rule where the intersection includes one or more criteria, a complement result may be calculated between the result of the intersection and the rule criteria; and based on the complement result, wherein if the complement result is null, the rule may be selected.
    Type: Grant
    Filed: February 15, 2022
    Date of Patent: October 1, 2024
    Assignee: InContact Inc.
    Inventors: Ankita Jhanwar, Darshan Ambhaikar, Nishu Bansal, Piyush Jain, Sarang Panajkar, Seemit Shah
  • Publication number: 20240176785
    Abstract: A computerized system and method may quantify a level or degree of monotony associated with the execution of repetitive tasks involving a plurality of computing devices—and may accordingly determine or choose a task schedule for which the smallest degree of monotony is calculated. A computerized system comprising one or more processors, a communication interface to communicate via a communication network with remote computing devices, and a memory including data items describing tasks involving the remote computing devices, may be used for selecting remote computers based on the stored data items; calculate monotony indices for the selected computing devices based on, e.g., a plurality of tasks and corresponding time windows (in which, e.g., the tasks were performed or executed); automatically documenting the calculated monotony indices in a database; and transmitting instructions to automatically execute computer operations on a remote computer based on calculated monotony indices.
    Type: Application
    Filed: November 29, 2022
    Publication date: May 30, 2024
    Applicant: Nice Ltd.
    Inventors: Darshan AMBHAIKAR, Seemit Vijay SHAH, Yuvraj Amrutrao SAWANT, Nick MARTIN
  • Publication number: 20230259342
    Abstract: A system and method for rule selection may include using one or more processors in a computer server, for a set of rules, each rule having one or more rule criteria, determining for each rule if the result of an interaction between interaction metadata and the one or more rule criteria includes one or more criteria. For each rule where the intersection includes one or more criteria, a complement result may be calculated between the result of the intersection and the rule criteria; and based on the complement result, wherein if the complement result is null, the rule may be selected.
    Type: Application
    Filed: February 15, 2022
    Publication date: August 17, 2023
    Applicant: InContact Inc.
    Inventors: Ankita Jhanwar, Darshan Ambhaikar, Nishu Bansal, Piyush Jain, Sarang Panajkar, Seemit Shah
  • Publication number: 20220244948
    Abstract: A method, system, and non-transitory processor-readable medium for optimizing lifecycle rule computer processing including: selecting a set of lifecycle rules to apply to interactions, finding a set of interactions satisfying criteria associated with the lifecycle rule; calculating an associated rule occupancy score based on the number of executed interactions associated with the rule, and executing the rule based on the rule occupancy score associated with the rule.
    Type: Application
    Filed: February 1, 2021
    Publication date: August 4, 2022
    Applicant: InContact Inc.
    Inventors: Harshit Kumar Sharma, Abhishek Pandey, Darshan Ambhaikar