Patents by Inventor Darshan Ambhaikar

Darshan Ambhaikar has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Publication number: 20230259342
    Abstract: A system and method for rule selection may include using one or more processors in a computer server, for a set of rules, each rule having one or more rule criteria, determining for each rule if the result of an interaction between interaction metadata and the one or more rule criteria includes one or more criteria. For each rule where the intersection includes one or more criteria, a complement result may be calculated between the result of the intersection and the rule criteria; and based on the complement result, wherein if the complement result is null, the rule may be selected.
    Type: Application
    Filed: February 15, 2022
    Publication date: August 17, 2023
    Applicant: InContact Inc.
    Inventors: Ankita Jhanwar, Darshan Ambhaikar, Nishu Bansal, Piyush Jain, Sarang Panajkar, Seemit Shah
  • Publication number: 20220244948
    Abstract: A method, system, and non-transitory processor-readable medium for optimizing lifecycle rule computer processing including: selecting a set of lifecycle rules to apply to interactions, finding a set of interactions satisfying criteria associated with the lifecycle rule; calculating an associated rule occupancy score based on the number of executed interactions associated with the rule, and executing the rule based on the rule occupancy score associated with the rule.
    Type: Application
    Filed: February 1, 2021
    Publication date: August 4, 2022
    Applicant: InContact Inc.
    Inventors: Harshit Kumar Sharma, Abhishek Pandey, Darshan Ambhaikar