Patents by Inventor Darshan Gujjar

Darshan Gujjar has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • System and method for tracking customer satisfaction index based on intentional context
    Patent number: 7801761
    Abstract: Customers buy a variety of equipments and gadgets from multiple vendors and interact with manufacturers through contact centers to get their questions on the bought products answered. The market opportunities and competitiveness are forcing manufacturers to be accommodative and innovative in providing post-sale support. An essential aspect of this market dynamics is customer churn and the manufactures are required to ensure that product loyalty and brand loyalty of the customers are high. While Customer Relationship Management (CRM) has been playing an all important role of monitoring and managing customer relationships, it is necessary to augment CRM with more specific enhancements. The need is to have an integrated, practical, and realizable approach that focuses on measuring customer satisfaction index based on multiple interactions of customers with manufacturers.
    Type: Grant
    Filed: December 2, 2005
    Date of Patent: September 21, 2010
    Assignee: Satyam Computer Services Ltd.
    Inventors: Sridhar Varadarajan, Korrapati Kalyana Rao, Srividya Gopalan, Amit Thawani, Darshan Gujjar
  • System and method for tracking customer satisfaction index based on intentional context
    Publication number: 20070127692
    Abstract: Customers buy a variety of equipments and gadgets from multiple vendors and interact with manufacturers through contact centers to get their questions on the bought products answered. The market opportunities and competitiveness are forcing manufacturers to be accommodative and innovative in providing post-sale support. An essential aspect of this market dynamics is customer churn and the manufactures are required to ensure that product loyalty and brand loyalty of the customers are high. While Customer Relationship Management (CRM) has been playing an all important role of monitoring and managing customer relationships, it is necessary to augment CRM with more specific enhancements. The need is to have an integrated, practical, and realizable approach that focuses on measuring customer satisfaction index based on multiple interactions of customers with manufacturers.
    Type: Application
    Filed: December 2, 2005
    Publication date: June 7, 2007
    Applicant: SATYAM COMPUTER SERVICES LTD.
    Inventors: Sridhar Varadarajan, Korrapati Rao, Srividya Gopalan, Amit Thawani, Darshan Gujjar