Patents by Inventor Darshan Shankavaram

Darshan Shankavaram has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • SYSTEM AND METHOD FOR MULTI-CHANNEL MOBILE CUSTOMER ASSISTANCE FRAMEWORK
    Publication number: 20140004838
    Abstract: Systems and methods are provided for enabling multi-channel customer assistance for a user of a wireless telecommunication device. The current mobile assistance solutions are more a set of stored datasets which are merely queried on demand. The approach is based on presence of one or more customer assistance engines on a mobile device and a server in communication with the mobile device. Implementation of these engines is disclosed.
    Type: Application
    Filed: June 27, 2013
    Publication date: January 2, 2014
    Inventors: Jithesh Sathyan, Manesh Sadasivan, Darshan Shankavaram