Patents by Inventor Daryl U. Lang

Daryl U. Lang has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

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    Patent number: 7085367
    Abstract: A contact center for servicing a contact is provided that includes (a) an input operable to receive a contact from a customer; (b) a selection function 26 operable to direct the contact to a human agent associated with the contact center for servicing; and (c) a contact monitor 62 operable (a) to track a service time required by the human agent to service the contact and (b), when the service time at least one of equals and exceeds a selected first threshold, notify the agent that the selected first threshold has been at least one of equaled and exceeded.
    Type: Grant
    Filed: February 24, 2004
    Date of Patent: August 1, 2006
    Assignee: Avaya Technology Corp.
    Inventor: Daryl U. Lang