Abstract: A method for minimizing glare and/or increasing privacy for a user of a self-service device is provided. The method may include mechanical means such as a fixed visor and/or hood or a user operated hinged glare reducing overlay screen. The method may further include as using sensors that detect the user's eyes and other sensors to detect a source of light that produces glare. Information from these sensors may be sent to a computer controlled system that operates system of actuators. The actuators are operated by the computer in response to sensor inputs to adjust the screen angle relative the user to minimize glare for that user and/or increase privacy from surreptitiously observing eyes or cameras.

Abstract: Apparatus and methods for servicing a self-service device (“SSD”) such as an ATM. The SSD may include a customer service module that may perform part of a transaction or provide a service in support of the transaction. For example, the customer service module may be a currency acceptor, a printer, EPROM or any other device or circuit that is present in the SSD. The SSD may include a component map that may be stored in machine readable memory. An element of the map may correspond to the component. The SSD may include a central processing unit that may revise the map based on input from a service technician or machine-generated information. The map may be used to track the presence of the component in the SSD.

Abstract: To monitor transaction time, a first plurality of events is received. A transaction is associated with the first plurality of events. A time is determined for each event of the first plurality of events in the transaction to occur. An average time is calculated for a second plurality of events to occur based on the time of events in the first plurality of events. The second plurality of events is determined from a plurality of transactions and is based on one or more attributes, and the second plurality of events includes events from the first plurality of events. A standard deviation and a coefficient of variation are calculated for each event in the second plurality of events.

Abstract: A handicap-accessible ATM is provided. An ATM including a display screen and at least one lifting mechanism. In certain embodiments of the invention, the lifting mechanism operates to change the vertical height of the display screen relative to the user eyes.

Abstract: Methods and apparatus according to the invention are directed towards providing electronic queuing of execution of financial services by a customer of a financial institution prior to the services being performed. Queuing may shift planning of and preparation for execution of the services, away from a time and/or a site of service-execution. Through queuing, the customer may securely produce, access and modify actionable electronic listings of services and of details of service-execution. The customer may securely activate the listings for the performance of service-executions via the institution's associates and/or machines. Queuing may expedite service-execution. The methods and apparatus may also provide for collaboration among customers in producing, accessing, modifying and activating listings.

Abstract: A method for minimizing glare and/or increasing privacy for a user of a self-service device is provided. The method may include mechanical means such as a fixed visor and/or hood or a user operated hinged glare reducing overlay screen. The method may further include as using sensors that detect the user's eyes and other sensors to detect a source of light that produces glare. Information from these sensors may be sent to a computer controlled system that operates system of actuators. The actuators are operated by the computer in response to sensor inputs to adjust the screen angle relative the user to minimize glare for that user and/or increase privacy from surreptitiously observing eyes or cameras.

Abstract: A method for minimizing glare and/or increasing privacy for a user of a self-service device is provided. The method may include mechanical means such as a fixed visor and/or hood or a user operated hinged glare reducing overlay screen. The method may further include as using sensors that detect the user's eyes and other sensors to detect a source of light that produces glare. Information from these sensors may be sent to a computer controlled system that operates system of actuators. The actuators are operated by the computer in response to sensor inputs to adjust the screen angle relative the user to minimize glare for that user and/or increase privacy from surreptitiously observing eyes or cameras.

Abstract: A method for minimizing glare and/or increasing privacy for a user of a self-service device is provided. The method may include mechanical means such as a fixed visor and/or hood or a user operated hinged glare reducing overlay screen. The method may further include as using sensors that detect the user's eyes and other sensors to detect a source of light that produces glare. Information from these sensors may be sent to a computer controlled system that operates system of actuators. The actuators are operated by the computer in response to sensor inputs to adjust the screen angle relative the user to minimize glare for that user and/or increase privacy from surreptitiously observing eyes or cameras.

Abstract: Apparatus and methods for servicing a self-service device (“SSD”) such as an ATM. The SSD may include a customer service module that may perform part of a transaction or provide a service in support of the transaction. For example, the customer service module may be a currency acceptor, a printer, EPROM or any other device or circuit that is present in the SSD. The SSD may include a component map that may be stored in machine readable memory. An element of the map may correspond to the component. The SSD may include a central processing unit that may revise the map based on input from a service technician or machine-generated information. The map may be used to track the presence of the component in the SSD.