Patents by Inventor Dave H. Anderson

Dave H. Anderson has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • System and method for providing interaction history via a customer application
    Patent number: 9578172
    Abstract: A system and method for processing interaction requests includes a computer system that receives over a data channel from an end user device accessible to the customer, a request for an interaction. The request includes data from an application running on the end user device. The data is stored by the computer system upon receipt. When a voice call from a telephony device accessible to the customer is received, a voice media session is established with the telephony device over a voice channel. The data is identified based on information associated with the voice call. A contact center resource is further identified for routing the voice call. The data is attached to a request to route the call to the identified contact center resource.
    Type: Grant
    Filed: February 26, 2013
    Date of Patent: February 21, 2017
    Assignee: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
    Inventors: Merijn Te Booij, Vladislav Baranovsky, Vladimir Mezhibovsky, Anton Brazhnyk, Gregory Jacob Duclos, Dave H. Anderson, Ernesto Garcia Garcia, William Edward James, Sonja Hoffman Hemelrijk
  • SYSTEM AND METHODS FOR MATCHING ELECTRONIC PROPOSALS TO ELECTRONIC REQUESTS
    Publication number: 20140244473
    Abstract: A system for receiving bid requests and bid proposals sent thereto over a data-packet-network (DPN) and for matching the bid proposals to the bid requests includes at least one input/output port for receiving the bid requests and the bid proposals, at least one memory utility for storing the bid requests and bid proposals, and a set of machine readable instructions for enabling matching of the stored bid proposals to the stored bid requests.
    Type: Application
    Filed: April 30, 2014
    Publication date: August 28, 2014
    Applicant: Genesys Telecommunications Laboratories, Inc.
    Inventors: Herbert W.A. Ristock, Dave H. Anderson
  • SYSTEM AND METHOD FOR PROVIDING INTERACTION HISTORY VIA A CUSTOMER APPLICATION
    Publication number: 20140164256
    Abstract: A system and method for processing interaction requests includes a computer system that receives over a data channel from an end user device accessible to the customer, a request for an interaction. The request includes data from an application running on the end user device. The data is stored by the computer system upon receipt. When a voice call from a telephony device accessible to the customer is received, a voice media session is established with the telephony device over a voice channel. The data is identified based on information associated with the voice call. A contact center resource is further identified for routing the voice call. The data is attached to a request to route the call to the identified contact center resource.
    Type: Application
    Filed: February 26, 2013
    Publication date: June 12, 2014
    Inventors: Marijn Te Booij, Vladislav Baranovsky, Vladimir Mezhibovsky, Anton Brazhnyk, Gregory Jacob Duclos, Dave H. Anderson, Ernesto Garcia Garcia, William Edward James, Sonja Hoffman Hemelrijk