Abstract: A management system for guiding an agent in a media-specific dialogue has a conversion engine for instantiating ongoing dialogue as machine-readable text, if the dialogue is in voice media, a context analysis engine for determining facts from the text, a rules engine for asserting rules based on fact input, and a presentation engine for presenting information to the agent to guide the agent in the dialogue. The context analysis engine passes determined facts to the rules engine, which selects and asserts to the presentation engine rules based on the facts, and the presentation engine provides periodically updated guidance to the agent based on the rules asserted.

Abstract: A management system for guiding an agent in a media-specific dialogue has a conversion engine for instantiating ongoing dialogue as machine-readable text, if the dialogue is in voice media, a context analysis engine for determining facts from the text, a rules engine for asserting rules based on fact input, and a presentation engine for presenting information to the agent to guide the agent in the dialogue. The context analysis engine passes determined facts to the rules engine, which selects and asserts to the presentation engine rules based on the facts, and the presentation engine provides periodically updated guidance to the agent based on the rules asserted.

Abstract: A management system for guiding an agent in a media-specific dialog has a conversion engine for instantiating ongoing dialog as machine-readable text, if the dialog is in voice media, a context analysis engine for determining facts from the text, a rules engine for asserting rules based on fact input, and a presentation engine for presenting information to the agent to guide the agent in the dialog. The context analysis engine passes determined facts to the rules engine, which selects and asserts to the presentation engine rules based on the facts, and the presentation engine provides periodically updated guidance to the agent based on the rules asserted.

Abstract: A management system for guiding an agent in a media-specific dialogue has a conversion engine for instantiating ongoing dialogue as machine-readable text, if the dialogue is in voice media, a context analysis engine for determining facts from the text, a rules engine for asserting rules based on fact input, and a presentation engine for presenting information to the agent to guide the agent in the dialogue. The context analysis engine passes determined facts to the rules engine, which selects and asserts to the presentation engine rules based on the facts, and the presentation engine provides periodically updated guidance to the agent based on the rules asserted.

Abstract: A management system for guiding an agent in a media-specific dialogue has a conversion engine for instantiating ongoing dialogue as machine-readable text, if the dialogue is in voice media, a context analysis engine for determining facts from the text, a rules engine for asserting rules based on fact input, and a presentation engine for presenting information to the agent to guide the agent in the dialogue. The context analysis engine passes determined facts to the rules engine, which selects and asserts to the presentation engine rules based on the facts, and the presentation engine provides periodically updated guidance to the agent based on the rules asserted.

Abstract: A system for electronic commerce, comprising a portal server executing on a digital computer, coupled to a digital packet network and an analysis software executing on a server or another digital computer(s), adapted to receive information from a user via the digital packet network, said information including at least a plurality of data elements pertaining to products owned, used, or sought by the user, wherein the received information is made available to the analysis software, which computes a maturity score for the user based at least in part on the received information, and wherein the portal server uses at least a maturity score to order a selection of information be provided to the user, and wherein at least some of the received information is made available to a plurality of external systems based at least in part on privacy settings established by or for the particular user, is disclosed.

Abstract: An e-commerce system, comprising a portal server executing on a digital computer and coupled to a digital packet network, an analysis software module executing on the server system or executing on another digital computer and adapted to communicate with the server across the digital packet network, and a transformation software module, wherein the portal server is adapted to receive information from a user via the digital packet network, the information including at least a plurality of data elements pertaining to products owned, used, or sought by the user, further wherein the received information is made available to the analysis software, and the analysis software computes a detailed consumer profile for the user based at least in part on the received information provided to the analysis software, and wherein the transformation module converts the detailed consumer profile into an abstract anonymous profile.

Abstract: A network-based interaction system includes a machine connected to the network for receiving and routing an interaction request, a server application having access to the network for matching an interaction request to a profile, and a data repository for storing profile information.

Abstract: An e-commerce system, comprising a portal server executing on a digital computer and coupled to a digital packet network and an analysis software executing on the server system or executing on another digital computer and adapted to communicate with the server across the digital packet network, wherein the portal server is adapted to receive information from a user via the digital packet network, said information including at least a plurality of data elements pertaining to products owned, used, or sought by the user, and wherein the received information is made available to the analysis software, and the analysis software computes a maturity score for the user based at least in part on the received information provided to the analysis software, said maturity score further being provided to the portal server, and wherein the portal server uses at least a maturity score to order a selection of information to be provided to the user, and wherein at least some of the received information is made available to a p

Abstract: A management system for guiding an agent in a media-specific dialogue has a conversion engine for instantiating ongoing dialogue as machine-readable text, if the dialogue is in voice media, a context analysis engine for determining facts from the text, a rules engine for asserting rules based on fact input, and a presentation engine for presenting information to the agent to guide the agent in the dialogue. The context analysis engine passes determined facts to the rules engine, which selects and asserts to the presentation engine rules based on the facts, and the presentation engine provides periodically updated guidance to the agent based on the rules asserted.

Abstract: A method for determining a statistical probability that a contact will answer a pending outbound call includes steps for (a) performing a lookup in a data repository to determine presence status of the contact relative to a network server, (b) equating the presence status found to a value, and (c) comparing the presence value to a predetermined system value.