Abstract: A system and method for tracking conversations is disclosed. The method includes receiving an alert, the alert comprising operation information of a machine, determining a user for the alert, determining a first communication medium for a notification message, transmitting the notification message to the user via the first communication medium, the notification message comprising the operation information, storing a record of the notification message in a database in association with a conversation identification, receiving a command message from the user via a second communication medium different from the first communication medium, the command message comprising an instructional command for the machine, transmitting the command message to a control unit of the machine, the control unit being configured to control an operation of the machine based on the instructional command, and storing a record of the command message in the database in association with the conversation identification.