Abstract: A telephone console (10) for use in a telephonic call distribution system (12) for selectively interconnecting a plurality of telephonic units (16) of an external telephonic network (18) with a plurality of consoles (10) of the system, a prerecorded voice message system having a portable voice message storage unit (40) with a recorded voice message, a connector module (26) for releasable connection with the portable voice message unit (40) and a microprocessor (20) programmed to control the playing back of a recorded message to a console (10).

Abstract: A telephonic console (10) having a visual display (12) and a keyboard (14) for making manual entries to control the console (10) to perform different functions in conjunction with an automatic call distribution system (14) interconnecting telephonic units (16) of an external network (18) with a plurality of telephone consoles (10), a console personality programming apparatus having a nonvolatile memory (32) within the console storing a personality code associated with one of a plurality of different personalities, a microprocessor (20) for reading the personality code and for controlling the console (10) to function in accordance with the one personality associated with the read code.

Abstract: An automatic call distribution system (12) for interconnecting units (16) of an external telephonic network (18) with telephonic consoles (10) capable of multiple functions, a console personality control apparatus having a personality reset card (40) carrying information identifying a personality reset function, a card connector socket module (26) for releasable connection with the personality reset card (40), a memory (32) for storing a plurality of console function personalities and a microprocessor (20) for reading the personality reset card identifying information when the personality reset card is connected with the console (10) to reset the console function personality.