Abstract: Embodiments are directed towards to managing operations for an organization. An operation engine may be employed to provide operations metrics based on events and resolution actions associated with an incident. Update information may be provided to console modules included in operations command consoles (OCCs) each console module may include module views. The console modules may be employed to provide data objects to the module views. The module views may be employed to provide different visualizations of the incident based on a role that may be associated with the console modules. An OCC may be employed to provide other resolution actions to the operations engine and then that operations engine may provide additional update information to the console modules based on the other resolution actions.

Abstract: Embodiments are directed towards an operations maturity model. An operations management system may associate events with one or more organizations. Event metric information may be provided based on the events for one or more sub-scores. The sub-scores may be scaled to fit within a defined range. An operations maturity score may be provided for the organizations that may be based on the scaled sub-scores. One or more recommendations may be provided to increase the operations maturity score for the organizations based on operations maturity scores that correspond to the one or more organizations. Providing the recommendations, includes providing a correlation of operations practices and the sub-scores and providing configuration recommendations based on the operations practices that are correlated with above average sub-scores.

Abstract: Embodiments are directed towards an operations maturity model. An operations management system may associate events with one or more organizations. Event metric information may be provided based on the events for one or more sub-scores. The sub-scores may be scaled to fit within a defined range. An operations maturity score may be provided for the organizations that may be based on the scaled sub-scores. One or more recommendations may be provided to increase the operations maturity score for the organizations based on operations maturity scores that correspond to the one or more organizations. Providing the recommendations, includes providing a correlation of operations practices and the sub-scores and providing configuration recommendations based on the operations practices that are correlated with above average sub-scores.

Abstract: Embodiments are directed towards an operations maturity model. An operations management system may associate events with one or more organizations. Event metric information may be provided based on the events for one or more sub-scores. The sub-scores may be scaled to fit within a defined range. An operations maturity score may be provided for the organizations that may be based on the scaled sub-scores. One or more recommendations may be provided to increase the operations maturity score for the organizations based on operations maturity scores that correspond to the one or more organizations. Providing the recommendations, includes providing a correlation of operations practices and the sub-scores and providing configuration recommendations based on the operations practices that are correlated with above average sub-scores.