Abstract: An improved system, device and method for transferring a digital asset (e.g., digital product) from a requestor to a recipient with assistance from an asset distribution system. According to one aspect, a requester who has one or more digital assets available for distribution by an online asset distribution system can invoke a transfer of at least one of such digital assets to a recipient. The online asset distribution system can manage the transfer of a digital asset from the requestor to the recipient. The management of the transfer includes one or more of ensuring eligibility of the recipient and/or the digital asset for the transfer, ensuring acceptance of the transfer by the recipient, ensuring acceptance of contract terms governing the transfer, performing the transfer of the digital asset to the recipient, and/or providing various electronic status notifications to the requestor and/or the recipient.

Abstract: An improved system and method for submitting, distributing and/or managing digital products with respect to a product distribution site are disclosed. The submission of digital products to the product distribution site is able to be performed by numerous submitters in a uniform and computer-assisted manner. The submitted digital products can then be managed in a largely automated manner and made available for online purchase and distribution at the product distribution site. Once a digital product is submitted, the user can access the status of the digital product submission to obtain information of whether the digital product has been approved or rejected. In one embodiment, the digital products are computer program products (e.g., computer software programs).

Abstract: Improved methods, systems, computer readable media and graphical user interfaces for automated customer support are disclosed. Automated customer support can be computer-implemented and can provide help information to users. The help information can be context sensitive and/or customized. For example, the help information can be dependent on (i) context of a help request and/or (ii) a particular user. Further, if a user requires more help than the automated customer support can provide, then the user can be provided with the opportunity to contact a customer support agent for additional assistance.