Abstract: A system for monitoring network performance includes a data collection system for obtaining data from event data records provided by the network. A data management system scores events experienced by a user within the network responsive to the data from the event data records. A graphical user interface may then display the data predicting future events of the network responsive to the scored events provided by the data management system.

Abstract: A system for tracking handset operations within a wireless network includes an interface with a database containing call data relating to handset operations wherein the call data is collected from various call data records. An extraction module analyzes the call data within the database to obtain mobile originating call data and mobile terminating call data responsive to designated filter conditions. The mobile originating call data and mobile terminating call data are stored within a second database. A user interface enables a user to create the designated filter conditions and utilize the mobile originating call data and mobile terminating call data to provide at least one handset report describing the operation of at least one handset.