Patents by Inventor David Blatherwick

David Blatherwick has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Method for providing support services using multi-channel navigator and route sequences
    Patent number: 8942369
    Abstract: A service center receives a command from a remote device over a network, where the service center provides support services to users on products on behalf clients. Based on the command, a context element of a route sequence map associated with a user of the remote device is identified, where the identified context element is one of context elements of the route sequence map in a hierarchical structure. Each context element having one or more property values specifying at least one of an action to be performed by the service center and a link to one or more child context elements. It is determined whether the identified context element is an action context element or a navigation context element based on one or more property values associated with the identified context element. If so, an action specified by the identified context is performed.
    Type: Grant
    Filed: February 28, 2012
    Date of Patent: January 27, 2015
    Assignee: TeleTech Holdings, Inc.
    Inventors: Kenneth D. Tuchman, Bruce A. Sharpe, Henry D. Truong, David Blatherwick
  • METHOD FOR PROVIDING SUPPORT SERVICES USING MULTI-CHANNEL NAVIGATOR AND ROUTE SEQUENCES
    Publication number: 20130223614
    Abstract: A service center receives a command from a remote device over a network, where the service center provides support services to users on products on behalf clients. Based on the command, a context element of a route sequence map associated with a user of the remote device is identified, where the identified context element is one of context elements of the route sequence map in a hierarchical structure. Each context element having one or more property values specifying at least one of an action to be performed by the service center and a link to one or more child context elements. It is determined whether the identified context element is an action context element or a navigation context element based on one or more property values associated with the identified context element. If so, an action specified by the identified context is performed.
    Type: Application
    Filed: February 28, 2012
    Publication date: August 29, 2013
    Applicant: TELETECH HOLDINGS, INC.
    Inventors: Kenneth D. Tuchman, Bruce A. Sharpe, Henry D. Truong, David Blatherwick