Patents by Inventor David Brondstetter

David Brondstetter has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Method, system and program product for measuring customer satisfaction and applying post concern resolution
    Patent number: 10580010
    Abstract: A method, system and program product comprises receiving a request for a review of a product or service purchased from a business. Said review is transmitted to be recorded on a server system. Said server system is operable to process said review to determine if a sentiment of said review is below a predetermined threshold. Said server system is further operable to prompt said business to resolve one or more concerns of said review. A concern resolution is received from said business. An outline of said concern resolution is recorded on said server system. A request to submit a follow up review of said concern resolution is received. Said follow up review is recorded on said server system. Said server system is operable to process said follow up review in which said review, said outline of said concern resolution and said follow up review are viewable on a website.
    Type: Grant
    Filed: May 25, 2012
    Date of Patent: March 3, 2020
    Inventors: David Brondstetter, Timothy Fiorito
  • Method, System and Program Product for Measuring Customer Satisfaction and Applying Post Concern Resolution
    Publication number: 20120303545
    Abstract: A method, system and program product comprises receiving a request for a review of a product or service purchased from a business. Said review is transmitted to be recorded on a server system. Said server system is operable to process said review to determine if a sentiment of said review is below a predetermined threshold. Said server system is further operable to prompt said business to resolve one or more concerns of said review. A concern resolution is received from said business. An outline of said concern resolution is recorded on said server system. A request to submit a follow up review of said concern resolution is received. Said follow up review is recorded on said server system. Said server system is operable to process said follow up review in which said review, said outline of said concern resolution and said follow up review are viewable on a website.
    Type: Application
    Filed: May 25, 2012
    Publication date: November 29, 2012
    Inventors: David Brondstetter, Timothy Fiorita