Abstract: A computer executed process for mimicking human dialog, referred to herein as a “humanoid” or “humanoid system,” can be configured to provision itself to provide automated customer support. The humanoid can be trained for a customer support campaign. The training can include the humanoid observing communications between a human operator and at least one customer regarding at least one customer support case in the customer support campaign. The humanoid can assess at least one confidence level of the humanoid for the customer support campaign to determine whether the humanoid is adequately trained to handle future customer support cases for the customer support campaign. The humanoid can provision itself to handle at least one future customer support case in the customer support campaign in response to determining that it is adequately trained for the customer support campaign.

Abstract: Techniques for peer-to-peer backup in an administrative domain are described. The techniques may include identifying, by a first device, a second device as a trusted peer device. The techniques may also include receiving an advertisement that the second device supports a peer-to-peer backup system and transmitting an acknowledgement to the second device that the first device supports the peer-to-peer backup system. Additionally, techniques may include receiving a request to store backup data associated with the second device on the first device, the request may include an amount of memory needed. If the first device has the needed memory, the first device may transmit an indication that the memory is available. The indication may include a recovery key. The first device may then receive backup data associated with the second device, encrypted with the recovery key, and store the encrypted backup data in memory reserved for peer-to-peer backup data.

Abstract: Systems and methods are described herein for logging system events within an electronic machine using an event log structured as a collection of tree-like cause and effect graphs. An event to be logged may be received. A new event node may be created within the event log for the received event. One or more existing event nodes within the event log may be identified as having possibly caused the received event. One or more causal links may be created within the event log between the new event node and the one or more identified existing event nodes. The new event node may be stored as an unattached root node in response to not identifying an existing event node that may have caused the received event.

Abstract: A computer executed process for mimicking human dialog, referred to herein as a “humanoid” or “humanoid system,” can be configured to provision itself to provide automated customer support. The humanoid can be trained for a customer support campaign. The training can include the humanoid observing communications between a human operator and at least one customer regarding at least one customer support case in the customer support campaign. The humanoid can assess at least one confidence level of the humanoid for the customer support campaign to determine whether the humanoid is adequately trained to handle future customer support cases for the customer support campaign. The humanoid can provision itself to handle at least one future customer support case in the customer support campaign in response to determining that it is adequately trained for the customer support campaign.

Abstract: A virtual collaboration system provides communication between a plurality of participants via a collaboration session that includes a corresponding plurality of participant devices. The collaboration session facilitates communication between the participant devices via a plurality of communication channels over which the participants communicate. For example, in some embodiments, the channels include one or more of a video channel, audio channel, or document sharing channel. A participant designates in which of the plurality of channels they will participate, and the designations are communicated to other participants. This provides a broader understanding of each participant's circumstances and ability to engage across the different channels with the plurality of participants.

Abstract: A sliding door system includes a stationary door frame, a sliding door panel installed in the stationary door frame and movable between closed and open positions, and a handle assembly coupled to the sliding door panel. The handle assembly includes a handle spindle extending into a vertical stile of the sliding door panel, a cam coupled to the handle spindle within the vertical stile and movable between stowed and extended positions, and a handle coupled to the handle spindle and rotatable about a pivot axis extending through the handle spindle between first and second positions. Rotating the handle from the first position to the second position causes the cam to move from the stowed position to the extended position and into engagement with the stationary door frame, whereby the sliding door frame is forced away from the stationary door frame from the closed position to the open position.

Abstract: Broadly stated, the present invention encompasses tetranuclear sulfide-bridged complexes of Cr(III) having bridging organo-carboxylate ligands. Indeed, in one embodiment, the present invention is directed toward a novel composition of matter having a complex cation of the general formula Cr.sub.4 S(RCO.sub.2).sub.8 (L).sub.4.sup.2+, wherein R represents alkyl groups having from 1 to 12 carbon atoms, L represents a ligand or ligands containing a donor atom selected from oxygen, nitrogen, carbon, and sulfur. In the complex of the present invention, the four Cr(III) atoms are bound to a central tetrahedral sulfur atom. The chromium atoms also are octahedrally coordinated with bridging carboxylates and the ligand molecule. Also, the bridging carboxylates, RCO.sub.2 of the above formula, are the same or different carboxylates.