Patents by Inventor David Charles Hardage

David Charles Hardage has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Multi-channel topic orchestrator
    Patent number: 12100011
    Abstract: People provide content such as a recorded text or audio on various platforms, such as recorded telephone lines, social media, or web chats. The techniques described in this patent document can be used to obtain a set of topics that characterize the words in the recorded text or audio for each platform. By identifying topics being discussed on several platforms and by correlating topics between the platforms, a multi-channel topic orchestration server can generate a timeline that shows when the topic appeared on the various platforms.
    Type: Grant
    Filed: June 29, 2023
    Date of Patent: September 24, 2024
    Assignee: United Services Automobile Association (USAA)
    Inventors: David Charles Hardage, Samantha Sprague, William Leland Fehlman, Shane Michael Steinert, Rajila Vinod, George Pinkosky
  • Multi-channel topic orchestrator
    Patent number: 11869016
    Abstract: People provide content such as a recorded text or audio on various platforms, such as recorded telephone lines, social media, or web chats. The techniques described in this patent document can be used to obtain a set of topics that characterize the words in the recorded text or audio for each platform. By identifying topics being discussed on several platforms and by correlating topics between the platforms, a multi-channel topic orchestration server can generate a timeline that shows when the topic appeared on the various platforms.
    Type: Grant
    Filed: May 20, 2019
    Date of Patent: January 9, 2024
    Assignee: United Services Automobile Association (USAA)
    Inventors: David Charles Hardage, Samantha Sprague, William Leland Fehlman, Shane Michael Steinert, Rajila Vinod, George Pinkosky
  • Voice synthesis for virtual agents
    Patent number: 11514919
    Abstract: Techniques are described for generating a custom voice for a virtual agent. In one implementations, a method includes receiving information identifying a customer contacting a call center. The method includes selecting a voice for a virtual agent based on information about the customer. The method also includes assigning the voice to the virtual agent during communications with the customer.
    Type: Grant
    Filed: April 15, 2021
    Date of Patent: November 29, 2022
    Assignee: United Services Automobile Association (USAA)
    Inventors: David Charles Hardage, Megan Sarah Jennings, Samantha Sprague, Joseph Kasonde, Abrham Tibebu Workineh, Alejandra Valles, Nelson Thomas Hittner
  • Voice synthesis for virtual agents
    Patent number: 11011176
    Abstract: Techniques are described for generating a custom voice for a virtual agent. In one implementations, a method includes receiving information identifying a customer contacting a call center. The method includes selecting a voice for a virtual agent based on information about the customer. The method also includes assigning the voice to the virtual agent during communications with the customer.
    Type: Grant
    Filed: July 9, 2020
    Date of Patent: May 18, 2021
    Assignee: United Services Automobile Association (USAA)
    Inventors: David Charles Hardage, Megan Sarah Jennings, Samantha Sprague, Joseph Kasonde, Abrham Tibebu Workineh, Alejandra Valles, Nelson Thomas Hittner
  • Voice synthesis for virtual agents
    Patent number: 10726847
    Abstract: Techniques are described for generating a custom voice for a virtual agent. In one implementations, a method includes receiving information identifying a customer contacting a call center. The method includes selecting a voice for a virtual agent based on information about the customer. The method also includes assigning the voice to the virtual agent during communications with the customer.
    Type: Grant
    Filed: October 23, 2018
    Date of Patent: July 28, 2020
    Assignee: United Services Automobile Association (USAA)
    Inventors: David Charles Hardage, Megan Sarah Jennings, Samantha Sprague, Joseph Kasonde, Abrham Tibebu Workineh, Alejandra Valles, Nelson Thomas Hittner