Abstract: An improved method and system for performing case-based reasoning is provided. A belief network is utilized by the preferred case-based reasoning system for assisting a user in problem resolution. After resolving a problem of a user, the preferred embodiment of the present invention updates the probabilities in the belief network so as to provide for a more accurate problem resolution upon the next invocation of the preferred embodiment. The belief network of the preferred embodiment contains six data types relating to a problem resolution scenario. The data types utilized by the belief network of the preferred embodiment include: issues, causes, resolutions, symptoms, terms, and alternates.

Abstract: The disclosed system provides an improved collaborative filtering system by utilizing a belief network, which is sometimes known as a Bayesian network. The disclosed system learns a belief network using both prior knowledge obtained from an expert in a given field of decision making and a database containing empirical data obtained from many people. The empirical data contains attributes of users as well as their preferences in the field of decision making. After initially learning the belief network, the belief network is relearned at various intervals when additional attributes are identified as having a causal effect on the preferences and data for these additional attributes can be gathered. This relearning allows the belief network to improve its accuracy at predicting preferences of a user. Upon each iteration of relearning, a cluster model is automatically generated that best predicts the data in the database.

Abstract: An improved belief network generator is provided. In a preferred embodiment of the present invention, a belief network is generated utilizing expert knowledge retrieved from an expert in a given field of expertise and empirical data reflecting observations made in the given field of the expert. In addition to utilizing expert knowledge and empirical data, the belief network generator of the preferred embodiment provides for the use of continuous variables in the generated belief network and missing data in the empirical data.

Abstract: An improved belief network generator is provided. A belief network is generated utilizing expert knowledge retrieved from an expert in a given field of expertise and empirical data reflecting observations made in the given field of the expert. In addition to utilizing expert knowledge and empirical data, the belief network generator of the preferred embodiment provides for the use of continuous variables in the generated belief network and missing data in the empirical data.

Abstract: An improved free text query method and system is provided as part of an improved on-line help system. In a preferred embodiment of the present invention, the on-line help system provides a free text query system that performs partial analysis. The partial analysis performed by the preferred embodiment includes identifying keywords within input provided by the user, performing disambiguation analysis, performing definiteness analysis, performing capitalization analysis, and generating a ranked list of candidates according to a probability associated with each candidate. In addition, the preferred embodiment of the present invention is internationalizable. That is, the present invention is easily ported between different languages.