Patents by Inventor David E. Markle

David E. Markle has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • System and method for creating and controlling interactive voice response applications
    Patent number: 6718017
    Abstract: A system and method allows a customer company to create, modify and control interactive voice response (IVR) applications from a remote location. In one embodiment, a first IVR application is used to develop, modify and/or control a second IVR application. The first IVR application could be accessed by telephone or by computer using any type of data communications network. In alternate embodiments, a customer can use a computer at the customer's location to develop a new IVR application which is then downloaded to an IVR service provider's equipment. Alternatively, a customer could use a computer to access an IVR system, and a graphical or audio/graphical interface can be used to develop a new IVR application, or to modify and/or control pre-existing IVR applications.
    Type: Grant
    Filed: April 9, 1999
    Date of Patent: April 6, 2004
    Assignee: Convergys Customer Management Group, Inc.
    Inventors: Timothy M. Price, Nicholas K. Unger, David E. Markle, John R. Ramsay, Joshua T. Gray