Abstract: According to examples, intelligent scheduling and work item allocation may include ascertaining work items, and classifying the work items by using classification rules to map each of the work items to a corresponding type of work item based on attributes associated with the work items to generate classified work items. Intelligent scheduling and work item allocation may include prioritizing the classified work items by using prioritization rules to determine a sequence of the classified work items based on the attributes and classification of the work items to generate prioritized work items. Intelligent scheduling and work item allocation may include scheduling the classified and prioritized work items by using scheduling rules to determine times of processing of the classified and prioritized work items, and allocating the classified and prioritized work items by using allocation rules to determine resources that are to process the classified and prioritized work items.