Patents by Inventor David Eric Malone

David Eric Malone has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Real-time service status
    Patent number: 10970754
    Abstract: An Application Programming Interface (API) exposes real-time service status information from a service backend system to a mobile application of a mobile device. Interactive, dynamic, and real-time service status information is rendered to the mobile device for managing and/or rating services rendered to a customer who operates the mobile device.
    Type: Grant
    Filed: December 12, 2016
    Date of Patent: April 6, 2021
    Assignee: NCR Corporation
    Inventors: David Eric Malone, Mark David Davies
  • REAL-TIME SERVICE STATUS
    Publication number: 20180165721
    Abstract: An Application Programming Interface (API) exposes real-time service status information from a service backend system to a mobile application of a mobile device. Interactive, dynamic, and real-time service status information is rendered to the mobile device for managing and/or rating services rendered to a customer who operates the mobile device.
    Type: Application
    Filed: December 12, 2016
    Publication date: June 14, 2018
    Inventors: David Eric Malone, Mark David Davies
  • Real-time self-service terminal (SST) network awareness
    Patent number: 9471940
    Abstract: Operational data and metrics from a Self-Service Terminal (SST) network are continuously acquired in a first format at a server. The first format is normalized and delivered to a configured mobile application on a mobile device. The mobile application selectively renders the operational awareness data/metrics for the SST network within one or more screens of a display on the mobile device. The operator of the mobile application can define views of the data/metrics, define alerts or notifications to propagate, and interact with the data/metrics to obtain more or less detail for that data/metrics.
    Type: Grant
    Filed: November 26, 2014
    Date of Patent: October 18, 2016
    Assignee: NCR CORPORATION
    Inventors: David Eric Malone, Ricky Alvin Lane, II
  • REAL-TIME SELF-SERVICE TERMINAL (SST) NETWORK AWARENESS
    Publication number: 20160148308
    Abstract: Operational data and metrics from a Self-Service Terminal (SST) network are continuously acquired in a first format at a server. The first format is normalized and delivered to a configured mobile application on a mobile device. The mobile application selectively renders the operational awareness data/metrics for the SST network within one or more screens of a display on the mobile device. The operator of the mobile application can define views of the data/metrics, define alerts or notifications to propagate, and interact with the data/metrics to obtain more or less detail for that data/metrics.
    Type: Application
    Filed: November 26, 2014
    Publication date: May 26, 2016
    Inventors: David Eric Malone, Ricky Alvin Lane, II
  • Method and apparatus for initiating corrective action for an electronic terminal
    Patent number: 8245076
    Abstract: A method and device are provided for initiating corrective actions for a terminal, such as an ATM. A method of initiating corrective actions for a terminal comprises, monitoring a fault status of a first component, detecting a fault status of the first component with a first trigger plug-in, activating a first action plug-in based upon the detected fault status of the first component, and recycling the first component.
    Type: Grant
    Filed: December 23, 2008
    Date of Patent: August 14, 2012
    Assignee: NCR Corporation
    Inventors: William G. Schindel, Jr., David Eric Malone, Kevin T. McGovern
  • METHOD AND APPARATUS FOR INITIATING CORRECTIVE ACTION FOR AN ELECTRONIC TERMINAL
    Publication number: 20100162030
    Abstract: A method and device are provided for initiating corrective actions for a terminal, such as an ATM. A method of initiating corrective actions for a terminal comprises, monitoring a fault status of a first component, detecting a fault status of the first component with a first trigger plug-in, activating a first action plug-in based upon the detected fault status of the first component, and recycling the first component.
    Type: Application
    Filed: December 23, 2008
    Publication date: June 24, 2010
    Applicant: NCR Corporation
    Inventors: William G. Schindel, JR., David Eric Malone, Kevin T. McGovern