Abstract: A method for communicating over a network includes transmitting, by an application server to a remote user computing device, a predefined interface in response to a contact request by the remote user, the predefined interface being customized by the application server based on specified conditions. The method also includes analyzing, by an analysis server in communication with the application server by a communication link different from the network, a natural language inquiry from the remote user based on the type of remote user language of the contact request. The method further includes transmitting, by the application server to the remote user computing device, a customized interface, which includes a customized plurality of communications options for the remote user to route subsequent communications, and customized content based on a context of the natural language inquiry.

Abstract: A printed wiring board (PWB) can be fabricated with enhanced thermal characteristics that can enable the use of higher performance electronic components and/or a smaller packaging configuration. A substrate layer of the PWB includes a matrix material and optional reinforcing fibers embedded in the matrix material. The matrix material and/or the reinforcing fibers may include thermally-conductive particles such as nanodiamonds that increase the thermal conductivity of the substrate layer. Holes may be formed through the substrate layer for receiving and/or electrically connecting electronic components. The thermally-conductive particles are sized sufficiently small to allow the formation of the holes through the substrate layer using conventional equipment and processes such as drilling. The PWB may also include a protective coating that comprises thermally-conductive particles.

Abstract: A printed wiring board (PWB) can be fabricated with enhanced thermal characteristics that can enable the use of higher performance electronic components and/or a smaller packaging configuration. A substrate layer of the PWB includes a matrix material and optional reinforcing fibers embedded in the matrix material. The matrix material and/or the reinforcing fibers may include thermally-conductive particles such as nanodiamonds that increase the thermal conductivity of the substrate layer. Holes may be formed through the substrate layer for receiving and/or electrically connecting electronic components. The thermally-conductive particles are sized sufficiently small to allow the formation of the holes through the substrate layer using conventional equipment and processes such as drilling. The PWB may also include a protective coating that comprises thermally-conductive particles.

Abstract: A method for communicating over a network includes transmitting, by an application server to a remote user computing device, a predefined interface in response to a contact request by the remote user, the predefined interface being customized by the application server based on specified conditions. The method also includes analyzing, by an analysis server in communication with the application server by a communication link different from the network, a natural language inquiry from the remote user based on the type of remote user language of the contact request. The method further includes transmitting, by the application server to the remote user computing device, a customized interface, which includes a customized plurality of communications options for the remote user to route subsequent communications, and customized content based on a context of the natural language inquiry.

Abstract: A predefined interface is presented to a remote user. A natural language inquiry from the remote user is received via the predefined interface. The natural language inquiry is configured for use in an analysis. A customized interface is presented to the remote user based on the analysis of the natural language inquiry. The customized interface includes a customized set of communications options for the remote user to route communications.

Abstract: A predefined interface is presented to a remote user. A natural language inquiry from the remote user is received via the predefined interface. The natural language inquiry is configured for use in an analysis. A customized interface is presented to the remote user based on the analysis of the natural language inquiry. The customized interface includes a customized set of communications options for the remote user to route communications.

Abstract: A system and method for processing e-mail is provided wherein an e-mail is received from an originator or a customer, a routing destination is determined and responses to the e-mail are retrieved from a library based on the selected routing destination. Customer data is then accessed and the responses are filtered based on customer information that is extrinsic to the e-mail. An agent can select a response from the list of filtered responses and the selected response can be sent to the originator.