Abstract: A DSP-enabled system and method for increasing intelligibility of audio on amplified telephones by providing digital audio processing customizable based on characteristics of hearing loss specific to individual end users are disclosed. The DSP-enabled amplified telephone generally comprises a DSP capable of implementing at least one digital processing mode for processing audio input, a volume control for allowing the user to select a volume control level, and a controller for interfacing between the DSP and the volume control. The DSP is optionally programmable to implement a processing mode selected from multiple processing modes that the DSP is capable of implementing. The mode is selected based upon the user's hearing loss characteristics. The DSP may be further customized by being programmed with frequency response, compression ratio, and/or knee point according to hearing loss characteristics of the user.

Abstract: Systems and methods for remotely diagnosing, trouble shooting, and/or programming an end user telephone by a customer service representative using a telephone and modem system in communication with the user's telephone and modem system during a live telephone call between the customer service representative and the user are disclosed. The method for the user to obtain assistance from the customer service representative for the user system generally comprises initiating a telephone call to the representative, transmitting data signals containing information relating to the user system to the customer service system, speaking with the customer service representative, and receiving data signals that includes a command to control a remotely controllable feature of the user system from the customer service system, wherein the user and customer representative systems selectively alternate between data signal transmissions and voice signal transmissions.

Abstract: Systems and methods for remotely diagnosing, trouble shooting, and/or programming an end user telephone by a customer service representative using a modem in communication with the user's telephone during a live telephone call between the customer service representative and the user are disclosed. The user telephone and modem system generally comprises a telephone having a remotely controllable feature and a user modem that alternates between voice and data signal transmissions and communicates with a remote customer service modem. The user modem receives control signals from the remote customer service modem for controlling the controllable feature of the user telephone. The user telephone may be a DSP-enabled telephone with the user modem being embodied in the DSP. Examples of remotely controllable features include volume, frequency response, compression ratio, knee point, programmable memory, an LED light, self-diagnostic test, and/or user hearing test administration.