Abstract: Provided herein are various enhancements for antenna systems and directed radio frequency energy structures. In one example, an apparatus includes an antenna array comprising a plurality of Vivaldi antenna elements arranged about an axis perpendicular to a baseplate. Feed elements are coupled to each of the Vivaldi antenna elements through the baseplate. First alternating ones of the Vivaldi antenna elements are configured to transmit radio frequency (RF) energy at a first RF band, and second alternating ones of the Vivaldi antenna elements are configured to receive RF energy at a second RF band.

Abstract: Provided herein are various enhancements for antenna systems and directed radio frequency energy structures. In one example, an apparatus includes an antenna array comprising a plurality of antenna elements formed by waveguide structures embedded within a substrate and positioned about a longitudinal axis of the substrate to form at least two concentric ring arrangements of antenna elements. Apertures of the waveguide structures are configured to emit or receive radio frequency (RF) energy generally along the longitudinal axis. Feed elements are coupled to each of the waveguide structures on an end opposite of the apertures, and configured to couple the RF energy for the antenna array.

Abstract: Provided herein are various enhancements for antenna systems and directed radio frequency energy structures. In one example, an apparatus includes a baseplate, an antenna array comprising a plurality of Vivaldi antenna elements arranged about an axis perpendicular to the baseplate, and feed elements coupled to each of the Vivaldi antenna elements through the baseplate.

Abstract: Enhanced components and assemblies for connector-less radio frequency (RF) interconnect systems are provided. One example includes two circuit boards each with a broadside coupling feature comprising a tapered circuit board trace having a terminal portion. The circuit boards are positioned in close proximity to establish a desired gap, and a dielectric material is positioned within the gap between circuit boards. The broadside coupling features of the circuit boards are then configured to convey RF signals over the gap without electrical contact.

Abstract: Provided herein are various enhancements for antenna systems and directed radio frequency energy structures. In one example, an apparatus includes an antenna array comprising a plurality of antenna elements formed by waveguide structures embedded within a substrate and positioned about a longitudinal axis of the substrate to form at least two concentric ring arrangements of antenna elements. Apertures of the waveguide structures are configured to emit or receive radio frequency (RF) energy generally along the longitudinal axis. Feed elements are coupled to each of the waveguide structures on an end opposite of the apertures, and configured to couple the RF energy for the antenna array.

Abstract: A reflector antenna includes a reflector having a curved reflecting surface that extends around a longitudinal center axis, wherein the curved reflecting surface is defined by rotating a concave curve around the longitudinal center axis and wherein one end of the concave curve defines an apex on the longitudinal center axis. The reflector antenna may further include a ground plane extension having a flat reflecting surface abutting an edge of the reflector and extending radially away from the longitudinal center axis. A phased array feed may be arranged spaced apart from and opposite to the reflecting surfaces of the reflector and the ground plane extension. A tapered collar may be arranged adjacent to the phased array feed, wherein the tapered collar tapers outward away from the phased array feed and towards the reflector, and wherein the tapered collar comprises an inner reflective surface facing the reflector.

Abstract: Distributed gain equalization circuits for use with radio frequency (RF) devices are provided. The distributed gain equalization circuits include a substrate layer, multiple transverse electromagnetic (TEM) line circuits disposed on the substrate layer and multiple traces disposed on the substrate layer, each trace connected to one or more of the TEM line circuits. The traces and TEM line circuits are configured to provide resistances, inductances and capacitances to eliminate the need for lumped or packaged resistors, inductors and capacitors. The distributed gain equalization circuit operates at millimeter wave frequencies and provides a compensating gain slope to counteract a negative gain slope of the RF device. Methods of manufacturing distributed gain equalization circuits are also provided.

Abstract: An antenna element includes a radiator element, a plurality of feed circuits and a multiplexing interface. The radiator element can transceive radio-frequency (RF) signals. The feed circuits, which include impedance and multiplexing features, are realized on multiple feed locations of the radiating element feed slot. The multiplexing interface is electrically coupled to the plurality of feed circuits and can multiplex a number of sub-band signals associated with the feed circuits. The multiplexing interface can provide a high isolation between the feed circuits.

Abstract: A communication system provides wireless communication in locations of restricted movement. Restricted movement may include static locations (for example, buildings and tunnels) or moving vehicles (for example, elevators, trains, and ships). A wireless antenna may be connected to an external telecommunications source through a radiant cable. Wireless signals may thus provide communication from locations that were previously subject to spotty or unreachable signal. Direct communication from occupants may be provided. Some embodiments may provide monitoring or equipment or the environment that previously required a hardwired line.

Abstract: The methods, apparatus, and systems described herein assist a user with a request. The methods in part receive input from a user that includes a voice input, a gesture input, a text input, biometric information, or a combination thereof; retrieve or determine a personality type of the user based on the input; determine a distress level or an engagement level of the user; determine a set of outputs responsive to the received input; rank the outputs in the set based on the retrieved or determined personality type and the determined distress level or engagement level; deliver a ranked output to the input in a modality based on the retrieved or determined personality type and a type of device configured to deliver the ranked output to the user, wherein the device comprises a navigation system, a car, a robot, or a combination thereof; and weigh the ranked output for future interactions.

Abstract: The invention relates to a method and system for analyzing an electronic communication, more particularly, to analyzing telephonic communications between customers and a contact center to determine and display the most relevant communications to an organization or business.

Abstract: The invention relates to a method and system for analyzing an electronic communication, more particularly, to analyzing telephonic communications between customers and a contact center to determine and display the most relevant communications to an organization or business.

Abstract: The invention relates to a method and system for analyzing an electronic communication, more particularly, to analyzing telephonic communications between customers and a contact center to determine and display the most relevant communications to an organization or business.

Abstract: The methods, apparatus, and systems described herein are designed to reduce false positive voice print matching with fraudulent callers. A voice print of a call is created and compared to known voice prints to determine if it matches one or more of the known voice prints, and to transaction data associated with a database of voice prints. The methods include a pre-processing step to separate speech from non-speech, selecting a number of elements that affect the voice print the most, and/or generating a first score based on the number of selected audio elements matching audio elements of a voice print from the plurality of fraudulent speakers, determining if the first score exceeds a predetermined threshold score for the fraudulent speaker, and comparing the selected audio elements for the unknown caller, where the score exceeds the predetermined threshold score, to the voice prints associated with the customer account.

Abstract: A method for customer-based outcome prediction that includes receiving recordings of interactions with customers in a customer group, analyzing the recordings of the interactions to generate interaction data, and building a predictive model using the interaction data, the predictive model identifying a variable relevant to predicting a likelihood of an identified outcome occurring in association with future interactions with customers in the customer group. The method also includes receiving a recording of a current interaction with a first customer, the first customer being in the customer group and analyzing the recording of the current interaction with the first customer to generate current interaction data. Further, the method includes adding the current interaction data to a first customer profile associated with the first customer and applying the predictive model to the first customer profile to predict the likelihood of the identified outcome occurring in association with the current interaction.

Abstract: The methods, apparatus, and systems described herein evaluate written essays and determine student attributes from the essays. The methods include receiving an essay, identifying keywords in text of the essay associated with one or more student metrics, outputting a score for the essay for at least one student metric using a linguistic-based psychological behavioral model, and recommending teaching methods based on the score.

Abstract: The methods, apparatus, and systems described herein relate to routing outbound communications. The methods include receiving a list of customers to contact, determining a time that each customer on the list is available, determining a personality type of each customer on the list, determining availability of one or more agents at the time that each customer on the list is available, determining, by the one or more processors, a personality type of each available agent, matching the one or more available agents with each customer on the list based on the personality type of each customer on the list and the personality type of each available agent, and routing the one or more available agents to each customer on the list.

Abstract: The methods, apparatus, and systems described herein are designed to route customer communications to the best agent or best available agent. The methods include identifying origination data for a customer contacting a contact center with a customer task, determining a predicted personality type of the customer based on the identified origination data and a customer profile, providing a routing recommendation to a communication distributor to route the customer to an agent based on the predicted personality type of the customer and historical customer data, routing the customer via the communication distributor to the agent based on the routing recommendation, and updating the customer profile.

Abstract: Methods, behavioral assessment computer program products, and systems for analyzing electronic customer communication data, generating behavioral assessment data and displaying instructions to a user that include receiving electronic customer communication data from one or more servers configured to provide a user interface comprising a web site, web portal, or virtual portal or application, wherein the electronic communication data includes comments posted on an online forum; determining that the comments include bot comments; identifying a customer associated with the received electronic customer communication data; generating behavioral assessment data for the received electronic customer communication data for the identified customer; and displaying instructions to a user via a reporting engine, wherein the instructions are based on the generated behavioral assessment data.

Abstract: A method for customer-based outcome prediction that includes receiving recordings of interactions with customers in a customer group, analyzing the recordings of the interactions to generate interaction data, and building a predictive model using the interaction data, the predictive model identifying a variable relevant to predicting a likelihood of an identified outcome occurring in association with future interactions with customers in the customer group. The method also includes receiving a recording of a current interaction with a first customer, the first customer being in the customer group and analyzing the recording of the current interaction with the first customer to generate current interaction data. Further, the method includes adding the current interaction data to a first customer profile associated with the first customer and applying the predictive model to the first customer profile to predict the likelihood of the identified outcome occurring in association with the current interaction.