Patents by Inventor David H. Anderson

David H. Anderson has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Publication number: 20210287161
    Abstract: A computing system may receive an indication of a selected facility item that represents a particular supply chain item processed at a particular facility, render, for display, a first view of a user interface pertaining to the selected facility item, that includes an item flow map that shows a flow of the particular supply chain item represented by the selected facility item between at least two facilities, receive a selection of a user interface element shown within the first view of the user interface; and in response to receipt of the selection of the user interface element, render, for display on the screen, a second view of the user interface that shows additional information pertaining to the selected facility item or the particular facility represented by the selected facility item, where the additional information is not shown in the first view of the user interface.
    Type: Application
    Filed: March 10, 2021
    Publication date: September 16, 2021
    Inventors: Viruru Phaniraj, Karl W. Bloedorn, Samuel J. Anderson, Michael J. Lovell, Peter H. Hockey, Jennifer L. Austin, Jeffrey L. Ranch, Andrew J. Pung, David C. Borchard, Donald S.D. Hart, II, Jim D. Jacob, Kirk R. Soule, Matthew J. Siemer, Scott R. Jilek
  • Patent number: 11054178
    Abstract: An oil separation assembly for use in a high pressure reciprocating compressor is provided. The compressor includes a suction chamber, a crankcase chamber, and at least one partition member at least partially separating the suction chamber and the crankcase chamber. The at least one partition member includes at least one opening. The oil separation assembly can include at least one demisting structure positioned within the crankcase chamber adjacent the at least one partition member at the at least one opening. At least one securing structure can be secured in operable relation with the at least one demisting structure so as to secure the at least one demisting structure relative to the opening. The oil separation assembly can further include a second demisting structure positioned within the suction chamber adjacent the at least one partition member at the at least one opening.
    Type: Grant
    Filed: November 14, 2018
    Date of Patent: July 6, 2021
    Assignee: Vilter Manufacturing LLC
    Inventors: Girish Natvarlal Mevada, Pruthviraj Nagnath Pawar, Jean-Louis Picouet, Steven M. Cihlar, David H. Anderson
  • Patent number: 10423906
    Abstract: The present invention is directed to a system and method for generating, processing and distributing leads, the system comprising a leads processing engine for receiving customer requests, creating leads based upon the customer requests, determining a best available agent or agents for each lead from a pool of available agents based upon one or more selected factors, and offering or sending each lead to the best available agent or agents.
    Type: Grant
    Filed: March 1, 2018
    Date of Patent: September 24, 2019
    Assignee: RevAgency IP, LLC
    Inventors: Van Anderson, David H. Anderson, Brad L. Anderson, Michael B. Anderson, Jeffrey R. Anderson
  • Publication number: 20190145678
    Abstract: An oil separation assembly for use in a high pressure reciprocating compressor is provided. The compressor includes a suction chamber, a crankcase chamber, and at least one partition member at least partially separating the suction chamber and the crankcase chamber. The at least one partition member further includes at least one opening. The oil separation assembly comprises at least one demisting structure positioned within the crankcase chamber adjacent the at least one partition member at the at least one opening; and at least one securing structure secured in operable relation with the at least one demisting structure so as to secure the at least one demisting structure relative to the opening. The oil separation assembly can further include a second demisting structure positioned within the suction chamber adjacent the at least one partition member at the at least one opening.
    Type: Application
    Filed: November 14, 2018
    Publication date: May 16, 2019
    Inventors: Girish Natvarlal Mevada, Pruthviraj Nagnath Pawar, Jean-Louis Picouet, Steven M. Cihlar, David H. Anderson
  • Patent number: 10264129
    Abstract: A system and method for optimized rendering of contact center services in a hybrid operations environment. A processor in a first operations environment receives a message transmitted by a first contact center resource relating to a contact center service. The message is forwarded to the processor by an edge device coupled to a second operations environment different from the first operations environment. The edge device is configured to hide from the message identification of a location of the contact center resource. Despite such hiding, the processor identifies the location of the first contact center resource based on identification information that the processor retrieves from the message. The processor selects a second contact center resource based on the identified location of the first contact center resource for providing the contact center service.
    Type: Grant
    Filed: March 16, 2018
    Date of Patent: April 16, 2019
    Inventors: Brian Bischoff, Gregg Kerlin, Henry Lum, Donald Huovinen, Tamal Islam, Terry Stocking, David H. Anderson, Galina Kovalenko, Bernard Bretherton, Vyacheslav Sayko
  • Patent number: 10171669
    Abstract: A system and method for enhanced interaction processing in a contact center that includes routing interactions based on adaptable business objectives. A processor detects a pending interaction with a customer. The processor identifies first and second objectives of the contact center in response to detecting the pending interaction, where the first objective is identified as more important to the contact center than the second objective. The processor identifies a first agent for handling the first objective, and determines a likelihood of success of the first agent in achieving the first objective. The processor identifies a second agent for handling the second objective, and determines a likelihood of success of the second agent in achieving the second objective.
    Type: Grant
    Filed: December 18, 2017
    Date of Patent: January 1, 2019
    Inventors: Nikolay Korolev, Herbert Willi Artur Ristock, David H. Anderson, Todd Hollenberg, Bradley Krug, Charlotte Toerck
  • Patent number: 10154143
    Abstract: As system and method for dynamically selecting a dial plan includes a processor that detects a new telephony call placed by a contact center agent in a first operations environment. The processor automatically identifies a state of the contact center agent without the agent having to expressly enter digits into a telephony device. The state may identify whether the agent is logged in, a work state of the agent, and/or whether the agent is handling a call. The processor selects a dial plan based on the determined state, and transmits a message for routing the call based on the selected dial plan.
    Type: Grant
    Filed: October 31, 2013
    Date of Patent: December 11, 2018
    Inventors: Brian Bischoff, Donald Huovinen, Terry Stocking, David H. Anderson, Galina Kovalenko, Vyacheslav Sayko
  • Patent number: 10122858
    Abstract: A system and method for processing interaction requests includes a computer system that receives over a data channel from an end user device accessible to the customer, a request for an interaction. The request includes data from an application running on the end user device. The data is stored by the computer system upon receipt. When a voice call from a telephony device accessible to the customer is received, a voice media session is established with the telephony device over a voice channel. The data is identified based on information associated with the voice call. A contact center resource is further identified for routing the voice call. The data is attached to a request to route the call to the identified contact center resource.
    Type: Grant
    Filed: April 10, 2017
    Date of Patent: November 6, 2018
    Inventors: Vladislav Baranovsky, Vladimir Mezhibovsky, Anton Brazhnyk, Gregory Jacob Duclos, David H. Anderson, Ernesto Garcia Garcia, William Edward James, Sonja Hoffman Hemelrijk, Bhanu Prasad Suravarapu, Jean-Marc Taillant
  • Publication number: 20180205829
    Abstract: A system and method for optimized rendering of contact center services in a hybrid operations environment. A processor in a first operations environment receives a message transmitted by a first contact center resource relating to a contact center service. The message is forwarded to the processor by an edge device coupled to a second operations environment different from the first operations environment. The edge device is configured to hide from the message identification of a location of the contact center resource. Despite such hiding, the processor identifies the location of the first contact center resource based on identification information that the processor retrieves from the message. The processor selects a second contact center resource based on the identified location of the first contact center resource for providing the contact center service.
    Type: Application
    Filed: March 16, 2018
    Publication date: July 19, 2018
    Inventors: Brian Bischoff, Gregg Kerlin, Henry Lum, Donald Huovinen, Tamal Islam, Terry Stocking, David H. Anderson, Galina Kovalenko, Bernard Bretherton, Vyacheslav Sayko
  • Publication number: 20180189712
    Abstract: The present invention is directed to a system and method for generating, processing and distributing leads, the system comprising a leads processing engine for receiving customer requests, creating leads based upon the customer requests, determining a best available agent or agents for each lead from a pool of available agents based upon one or more selected factors, and offering or sending each lead to the best available agent or agents.
    Type: Application
    Filed: March 1, 2018
    Publication date: July 5, 2018
    Applicant: RevAgency IP, LLC
    Inventors: Van ANDERSON, David H. ANDERSON, Brad L. ANDERSON, Michael B. ANDERSON, Jeffrey R. ANDERSON
  • Publication number: 20180109680
    Abstract: A system and method for enhanced interaction processing in a contact center that includes routing interactions based on adaptable business objectives. A processor detects a pending interaction with a customer. The processor identifies first and second objectives of the contact center in response to detecting the pending interaction, where the first objective is identified as more important to the contact center than the second objective. The processor identifies a first agent for handling the first objective, and determines a likelihood of success of the first agent in achieving the first objective. The processor identifies a second agent for handling the second objective, and determines a likelihood of success of the second agent in achieving the second objective.
    Type: Application
    Filed: December 18, 2017
    Publication date: April 19, 2018
    Inventors: Nikolay Korolev, Herbert Willi Artur Ristock, David H. Anderson, Todd Hollenberg, Bradley Krug, Charlotte Toerck
  • Patent number: 9948782
    Abstract: A system and method for optimized rendering of contact center services in a hybrid operations environment. A processor in a first operations environment receives a message transmitted by a first contact center resource relating to a contact center service. The message is forwarded to the processor by an edge device coupled to a second operations environment different from the first operations environment. The edge device is configured to hide from the message identification of a location of the contact center resource. Despite such hiding, the processor identifies the location of the first contact center resource based on identification information that the processor retrieves from the message. The processor selects a second contact center resource based on the identified location of the first contact center resource for providing the contact center service.
    Type: Grant
    Filed: October 31, 2013
    Date of Patent: April 17, 2018
    Assignee: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
    Inventors: Brian Bischoff, Gregg Kerlin, Henry Lum, Donald Huovinen, Tamal Islam, Terry Stocking, David H. Anderson, Galina Kovalenko, Bernard Bretherton, Vyacheslav Sayko
  • Patent number: 9940592
    Abstract: The present invention is directed to a system and method for generating, processing and distributing leads, the system comprising a leads processing engine for receiving customer requests, creating leads based upon the customer requests, determining a best available agent or agents for each lead from a pool of available agents based upon one or more selected factors, and offering or sending each lead to the best available agent or agents.
    Type: Grant
    Filed: August 27, 2015
    Date of Patent: April 10, 2018
    Assignee: REVAGENCY IP, LLC
    Inventors: Van Anderson, David H. Anderson, Brad L. Anderson, Michael B. Anderson, Jeffrey R. Anderson
  • Publication number: 20180042231
    Abstract: Methods and systems for on-site production of peroxycarboxcylic acid compositions, and in particular, nonequilibrium compositions of peracetic acid (PAA) enable the economical and safe production of PAA on-demand at the point of use. The methods and systems control flow rates and proportions of feedstocks/reactants, perform the required sequence of reaction steps to produce high yield peroxycarboxcylic acid solutions in a continuous manner, and provide optimal reaction time and reactant mixing for continuous and safe on-site production.
    Type: Application
    Filed: August 14, 2017
    Publication date: February 15, 2018
    Applicant: Eltron Water Systems, LLC
    Inventors: Andrew S. Del Negro, Paul Grimmer, David H Anderson, Daniel J Riffell
  • Patent number: 9848084
    Abstract: A system and method for enhanced interaction processing in a contact center that includes routing interactions based on adaptable business objectives. A processor detects a pending interaction with a customer. The processor identifies first and second objectives of the contact center in response to detecting the pending interaction, where the first objective is identified as more important to the contact center than the second objective. The processor identifies a first agent for handling the first objective, and determines a likelihood of success of the first agent in achieving the first objective. The processor identifies a second agent for handling the second objective, and determines a likelihood of success of the second agent in achieving the second objective.
    Type: Grant
    Filed: August 1, 2014
    Date of Patent: December 19, 2017
    Assignee: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
    Inventors: Nikolay Korolev, Herbert Willi Artur Ristock, David H. Anderson, Todd Hollenberg, Bradley Krug, Charlotte Toerck
  • Patent number: 9781270
    Abstract: A system and method for case-based routing as opposed to atomic interaction routing. A processor opens a case in a customer database. The case is associated with a workflow that has steps anticipated to be executed for the case. The processor identifies first and second steps of the workflow, and further identifies an agent with skills for handling the first and second steps. The processor generates a task for handling at least the first step of the workflow, and transmits instructions to route the task to the identified agent.
    Type: Grant
    Filed: August 1, 2014
    Date of Patent: October 3, 2017
    Assignee: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
    Inventors: Todd Hollenberg, Bradley Krug, Herbert Willi Artur Ristock, Charlotte Toerck, Nikolay Korolev, David H. Anderson
  • Publication number: 20170223188
    Abstract: A system and method for processing interaction requests includes a computer system that receives over a data channel from an end user device accessible to the customer, a request for an interaction. The request includes data from an application running on the end user device. The data is stored by the computer system upon receipt. When a voice call from a telephony device accessible to the customer is received, a voice media session is established with the telephony device over a voice channel. The data is identified based on information associated with the voice call. A contact center resource is further identified for routing the voice call. The data is attached to a request to route the call to the identified contact center resource.
    Type: Application
    Filed: April 10, 2017
    Publication date: August 3, 2017
    Inventors: Vladislav Baranovsky, Vladimir Mezhibovsky, Anton Brazhnyk, Gregory Jacob Duclos, David H. Anderson, Ernesto Garcia Garcia, William Edward James, Sonja Hoffman Hemelrijk, Bhanu Prasad Suravarapu, Jean-Marc Taillant
  • Patent number: 9621727
    Abstract: A system and method for processing interaction requests includes a computer system that receives over a data channel from an end user device accessible to the customer, a request for an interaction. The request includes data from an application running on the end user device. The data is stored by the computer system upon receipt. When a voice call from a telephony device accessible to the customer is received, a voice media session is established with the telephony device over a voice channel. The data is identified based on information associated with the voice call. A contact center resource is further identified for routing the voice call. The data is attached to a request to route the call to the identified contact center resource.
    Type: Grant
    Filed: October 6, 2015
    Date of Patent: April 11, 2017
    Assignee: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
    Inventors: Vladislav Baranovsky, Vladimir Mezhibovsky, Anton Brazhnyk, Gregory Jacob Duclos, David H. Anderson, Ernesto Garcia Garcia, William Edward James, Sonja Hoffman Hemelrijk
  • Patent number: 9531878
    Abstract: Embodiments of the present invention are directed to a system and method for processing interaction requests from a customer. A computer system receives over a data channel from an end user device accessible to the customer, a request for an interaction. The request includes data from an application running on the mobile device. An access number is identified from a pool of access numbers based on the data, and the identified access number is reserved. The identified access number is transmitted to the end user device over the data channel. In response to the transmitting of the identified access number, a call is received from a telephony device to the access number. A voice media session is established with the telephony device in response to the call.
    Type: Grant
    Filed: July 17, 2015
    Date of Patent: December 27, 2016
    Assignee: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
    Inventors: Vladimir Mezhibovsky, Anton Brazhnyk, Bhanu Prasad Suravarapu, Gregory Jacob Duclos, David H. Anderson, Jean-Marc Taillant, Ernesto Garcia Garcia, William Edward James, Sonja Hoffman Hemelrijk
  • Patent number: 9350867
    Abstract: System and method for enhanced interaction processing in a contact center that includes dynamically determining customer segmentation. A processor detects a pending interaction with a customer. The processor retrieves, in response to detecting the pending interaction, identification of a first customer segment to which the customer belongs. The first customer segment is associated with a first objective of the contact center. The processor predicts an outcome of the pending interaction, and identifies a second customer segment based on the predicted outcome. The processor re-associates the customer to a second customer segment, where the second customer segment is associated with a second objective of the contact center different from the first business objective. The processor handles the pending interaction according to the second objective instead of the first objective.
    Type: Grant
    Filed: August 1, 2014
    Date of Patent: May 24, 2016
    Assignee: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
    Inventors: Herbert Willi Artur Ristock, Charlotte Toerck, Todd Hollenberg, Nikolay Korolev, Bradley Krug, David H. Anderson