Patents by Inventor David J. DELELLIS

David J. DELELLIS has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Techniques for case allocation
    Patent number: 10958789
    Abstract: Techniques for case allocation are disclosed. In one particular embodiment, the techniques may be realized as a method for case allocation comprising receiving, by at least one computer processor, at least one case allocation allocated using a first pairing strategy, and then reassigning, by the at least one computer processor, the at least one case allocation using behavioral pairing.
    Type: Grant
    Filed: July 6, 2020
    Date of Patent: March 23, 2021
    Assignee: Afiniti, Ltd.
    Inventors: Ittai Kan, David J. DeLellis
  • TECHNIQUES FOR BEHAVIORAL PAIRING IN A MULTISTAGE TASK ASSIGNMENT SYSTEM
    Publication number: 20210065095
    Abstract: Techniques for behavioral pairing in a multistage task assignment system are disclosed. In one particular embodiment, the techniques may be realized as a method for behavioral pairing in a multistage task assignment system comprising: determining, by at least one computer processor communicatively coupled to and configured to operate in the multistage task assignment system, one or more characteristics of a task; determining, by the at least one computer processor and based at least on the one or more characteristics of the task, a sequence of agents; and pairing, by the at least one computer processor, the task with the sequence of agents.
    Type: Application
    Filed: November 13, 2020
    Publication date: March 4, 2021
    Applicant: Afiniti, Ltd.
    Inventors: David J. DELELLIS, Randal E. HOLL
  • Techniques for behavioral pairing in a multistage task assignment system
    Patent number: 10867263
    Abstract: Techniques for behavioral pairing in a multistage task assignment system are disclosed. In one particular embodiment, the techniques may be realized as a method for behavioral pairing in a multistage task assignment system comprising: determining, by at least one computer processor communicatively coupled to and configured to operate in the multistage task assignment system, one or more characteristics of a task; determining, by the at least one computer processor and based at least on the one or more characteristics of the task, a sequence of agents; and pairing, by the at least one computer processor, the task with the sequence of agents.
    Type: Grant
    Filed: December 4, 2018
    Date of Patent: December 15, 2020
    Assignee: Afiniti, Ltd.
    Inventors: David J. Delellis, Randal E. Holl
  • TECHNIQUES FOR CASE ALLOCATION
    Publication number: 20200336594
    Abstract: Techniques for case allocation are disclosed. In one particular embodiment, the techniques may be realized as a method for case allocation comprising receiving, by at least one computer processor, at least one case allocation allocated using a first pairing strategy, and then reassigning, by the at least one computer processor, the at least one case allocation using behavioral pairing.
    Type: Application
    Filed: July 6, 2020
    Publication date: October 22, 2020
    Applicant: Afiniti Europe Technologies Limited
    Inventors: Ittai KAN, David J. DELELLIS
  • Techniques for case allocation
    Patent number: 10708432
    Abstract: Techniques for case allocation are disclosed. In one particular embodiment, the techniques may be realized as a method for case allocation comprising receiving, by at least one computer processor, at least one case allocation allocated using a first pairing strategy, and then reassigning, by the at least one computer processor, the at least one case allocation using behavioral pairing.
    Type: Grant
    Filed: November 19, 2018
    Date of Patent: July 7, 2020
    Assignee: Afiniti Europe Technologies Limited
    Inventors: Itai Kan, David J. Delellis
  • TECHNIQUES FOR BEHAVIORAL PAIRING IN A MULTISTAGE TASK ASSIGNMENT SYSTEM
    Publication number: 20200175458
    Abstract: Techniques for behavioral pairing in a multistage task assignment system are disclosed. In one particular embodiment, the techniques may be realized as a method for behavioral pairing in a multistage task assignment system comprising: determining, by at least one computer processor communicatively coupled to and configured to operate in the multistage task assignment system, one or more characteristics of a task; determining, by the at least one computer processor and based at least on the one or more characteristics of the task, a sequence of agents; and pairing, by the at least one computer processor, the task with the sequence of agents.
    Type: Application
    Filed: December 4, 2018
    Publication date: June 4, 2020
    Inventors: David J. DELELLIS, Randal E. HOLL
  • TECHNIQUES FOR CASE ALLOCATION
    Publication number: 20190089836
    Abstract: Techniques for case allocation are disclosed. In one particular embodiment, the techniques may be realized as a method for case allocation comprising receiving, by at least one computer processor, at least one case allocation allocated using a first pairing strategy, and then reassigning, by the at least one computer processor, the at least one case allocation using behavioral pairing.
    Type: Application
    Filed: November 19, 2018
    Publication date: March 21, 2019
    Applicant: Afiniti Europe Technologies Limited
    Inventors: Ittai KAN, David J. DELELLIS
  • Techniques for case allocation
    Patent number: 10135988
    Abstract: Techniques for case allocation are disclosed. In one particular embodiment, the techniques may be realized as a method for case allocation comprising receiving, by at least one computer processor, at least one case allocation allocated using a first pairing strategy, and then reassigning, by the at least one computer processor, the at least one case allocation using behavioral pairing.
    Type: Grant
    Filed: February 8, 2018
    Date of Patent: November 20, 2018
    Assignee: Afiniti Europe Technologies Limited
    Inventors: Ittai Kan, David J. Delellis
  • TECHNIQUES FOR CASE ALLOCATION
    Publication number: 20180167513
    Abstract: Techniques for case allocation are disclosed. In one particular embodiment, the techniques may be realized as a method for case allocation comprising receiving, by at least one computer processor, at least one case allocation allocated using a first pairing strategy, and then reassigning, by the at least one computer processor, the at least one case allocation using behavioral pairing.
    Type: Application
    Filed: February 8, 2018
    Publication date: June 14, 2018
    Applicant: Afiniti Europe Technologies Limited
    Inventors: Ittai KAN, David J. DELELLIS
  • Techniques for case allocation
    Patent number: 9924041
    Abstract: Techniques for case allocation are disclosed. In one particular embodiment, the techniques may be realized as a method for case allocation comprising receiving, by at least one computer processor, at least one case allocation allocated using a first pairing strategy, and then reassigning, by the at least one computer processor, the at least one case allocation using behavioral pairing.
    Type: Grant
    Filed: November 30, 2016
    Date of Patent: March 20, 2018
    Assignee: Afiniti Europe Technologies Limited
    Inventors: Ittai Kan, David J. DeLellis
  • TECHNIQUES FOR CASE ALLOCATION
    Publication number: 20170155769
    Abstract: Techniques for case allocation are disclosed. In one particular embodiment, the techniques may be realized as a method for case allocation comprising receiving, by at least one computer processor, at least one case allocation allocated using a first pairing strategy, and then reassigning, by the at least one computer processor, the at least one case allocation using behavioral pairing.
    Type: Application
    Filed: November 30, 2016
    Publication date: June 1, 2017
    Applicant: Afiniti Europe Technologies Limited
    Inventors: Ittai KAN, David J. DELELLIS